Senior Director, Delivery Lead

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.  

WHO WE ARE: 

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.  

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. 

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! 

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.

Title: Senior Director, Delivery Lead

WHAT YOU’LL DO: 

The Senior Director, Delivery is responsible for overseeing and leading teams to deliver large project(s) for clients, and manages schedules, financials, and project change requests to ensure successful and on-time project delivery. The Senior Director, Delivery identifies and addresses potential issues and risks that may impact project deliverables and serves as the point of escalation for project related activities, and is the escalation point for the Customer. The Senior Director may be expected to work across multiple complex projects simultaneously.

• Responsible for overseeing and leading teams to deliver project(s) for clients
• Responsible for meeting specific revenue targets within the Services organization
• Oversee the day-to-day project activities and deliverables, including manages schedules, financials, and project change requests to ensure successful and on-time project delivery
• Makes personnel and staffing decisions on behalf of the practice
• Assumes people management responsibilities including, but not limited to, the management of direct reports, writing and conducting annual performance reviews, managing underperformance, and serving as a hiring manager
• Identifies and develops trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders
• Identifies and addresses potential issues and risks that may impact project deliverables,
• Serves as the point of escalation for project related activities, and for the Customer.
• Reports to Services leadership on project results, metrics, test and deployment management activities
• Manages project scope and changes
• Manages the engagement contract and Statement of Work
• Sets and continually manages project and program expectations while delegating and managing deliverable with team members and stakeholders
• Develops and delivers progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
• Contributes IP back to Delivery practice
• Mentors project team members
• May work across multiple complex projects simultaneously.
• Perform other related duties and activities as require

WHAT YOU’VE DONE: 

• Bachelor’s degree required
• Project Management Professional (PMP) a plus
• 15+ years of Project Management / Delivery Lead experience in the implementation of P&C insurance software applications
• 5+ years of experience leading the delivery of SaaS based solutions
• 5+ years of experience managing globally distributed delivery teams
• 3+ years of experience in navigating meetings with C-level executives driving business and technology outcomes
• Experience managing the performance of others
• Experience in successfully leading projects and programs to on-time, on-schedule and within budget
• Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding team accountable for performance
• Track record of leading $10M+/annually in professional services revenue while meeting/exceeding margin commitments

Specialized Knowledge, Skills, and/or Abilities:

• Demonstrated experience managing a client
• Demonstrated experience working both independently and in a team-oriented, collaborative environment
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Superior skills in Microsoft applications including Word, PowerPoint, Excel, and Outlook.
• Exceptional organizational skills
• Team-building skills with technical and non-technical staff
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Other:

• Travel: 25-50%
• Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR: 

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. 

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. 

Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

For reference, the expected salary range for this position is generally positioned as follows based on candidate location:

• 211,800 – 302,500: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
• 202,100 – 288,800: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
• 192,500 – 275,000: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
• 173,300 – 247,500: For all other U.S. locations

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information.

AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package, which includes:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.

About Us

Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.