Senior Director, Field Operations

Position: Senior Director, Field Operations

As Senior Director of Field Operations, you will lead enterprise workforce optimization strategy for Monogram's national field organization. This role is responsible for improving workforce deployment, territory design, route efficiency, capacity planning, clinician productivity, and the technology solutions that support field operations. The primary objective is to reduce drive time, increase route density, improve patient coverage, and optimize the experience of both clinicians and patients.

Responsibilities

• Own field operations policies, workforce deployment standards, and operational best practices across the enterprise, driving adoption of efficient scheduling and workforce management practices within clinical teams and the call center.
• Own field operations performance analytics, including drive time, workforce utilization, route density, and productivity metrics. Develop reporting and oversight mechanisms that track performance against targets, reinforce accountability, and drive operational improvement.
• Inform and shape the field operations technology roadmap, partnering closely with Technology and Product teams to translate operational needs into scalable solutions that improve efficiency, user experience, and field performance.
• Lead territory planning and optimization initiatives, ensuring territory design, workforce deployment strategies, and scheduling practices work together to reduce drive time, improve patient access, and balance clinician workloads.
• Manage and develop the scheduling function through two Scheduling Team Leads, establishing training programs, operational standards, and development pathways that support enterprise scheduling performance.
• Design and implement operational process improvements, technology enhancements, and workflow changes efficiently, minimizing change fatigue while advancing organizational goals.
• Conduct root-cause analysis on workforce deployment, routing, scheduling, and operational performance challenges, identifying actionable solutions that drive measurable results.
• Present operational strategy, roadmap priorities, performance metrics, and recommendations to senior leaders, translating complex analyses into clear business decisions and trade-offs.
• Collaborate with local and regional leadership, Clinical Operations, Technology, and other shared services teams to continuously improve field operations in a dynamic and rapidly evolving environment.

Position Requirements

• Bachelor’s degree or equivalent education
• Minimum of six (6) years of relevant leadership experience in field operations, workforce optimization, territory planning, dispatch operations, healthcare operations, logistics, or a related operational environment.
• Advanced technical skills, including hands-on experience with Salesforce or similar operational platforms and experience leveraging AI, automation, or technology solutions to improve operational performance.
• Demonstrated ability to analyze complex operational challenges, conduct root-cause analysis, and develop data-driven solutions that improve workforce efficiency, drive time, capacity utilization, and service delivery outcomes.
• Proven experience leading geographically dispersed workforces and driving improvements in workforce deployment, routing, territory management, scheduling effectiveness, or operational performance.
• Ability to present confidently to senior stakeholders on operational strategy, performance metrics, and roadmap priorities, while communicating through clear, concise written documentation.
• Experience with analytics, reporting, workforce management, field service, dispatch, routing, territory planning, CRM, and business intelligence platforms (e.g., Salesforce, Salesforce Field Service, Databricks, Power BI, Oracle Field Service, ServiceTitan, or similar solutions).
• Mastery of Microsoft Excel and PowerPoint
• Experience leading field operations, workforce optimization, routing, dispatch operations, territory planning, or geographically dispersed workforce deployment strongly preferred.

Compensation

The base salary range for this role is $138,000 to $182,000 and reflects the range of experience and qualifications we may consider. Final compensation will be determined based on geographic location and job-related factors such as experience, skills, education, certifications, and internal compensation considerations. While a larger range is posted, most offers will typically fall within a narrower band based on these factors.

In addition to base salary, this role is eligible for additional compensation, including bonus opportunities and a comprehensive benefits package.

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – 20 PTO days, 7 paid holidays, and 1 floating day to make your own, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram Health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present – such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.