Senior Director of Revenue Operations

About EPIC iO Technologies EPIC iO builds technology for the real world. We help organizations see more, know more, stay connected, and act faster by bringing together AI, intelligent video, edge technology, and enterprise-grade wireless connectivity. But the technology is only part of the story. What really makes EPIC iO different is the people behind it. Smart, driven people who like solving hard problems. People who dig in, challenge assumptions, move quickly, and take ownership. People who know the best ideas can come from anywhere and that solving meaningful problems takes collaboration, curiosity, and zero ego. We’re helping protect people and critical assets. Keep businesses and remote operations connected. Make existing infrastructure smarter. Turn real-world data into action when it matters most. And we’re building a team that wants to make an impact while doing it. Wicked-smart people. Real-world problems. Technology that matters. And we’re just getting started. The Senior Director of Revenue Operations plays a pivotal role in streamlining and enhancing the efficiency of the company's sales processes, managing revenue-related functions, and equipping customer-facing teams with the tools, training, resources, and insights necessary to drive revenue growth. This role combines strategic planning, data analysis, process improvement, revenue technology administration, sales enablement, revenue intelligence, and governance across marketing, sales, and customer success. Responsibilities & Tasks Architect and implement a comprehensive revenue strategy that optimizes the customer lifecycle, aligns go-to-market teams around high-impact growth initiatives, and identifies and mitigates revenue leakage across acquisition and expansion revenue streams. Own Salesforce administration and drive technology improvements. Respond to business partners within one business day to scope requested Salesforce changes and improvements. Design and orchestrate an integrated revenue operations technology ecosystem connecting marketing, sales, and customer success platforms to support seamless data flow, actionable intelligence, automated workflows, and user adoption. Establish a revenue intelligence function that transforms organizational data into predictive insights used to forecast outcomes, identify high-potential opportunities, diagnose performance gaps, and support strategic decision-making. Drive go-to-market process excellence by improving handoffs among marketing, sales, and customer success, establishing closed-loop feedback systems, and optimizing conversion metrics throughout the revenue funnel. Lead enterprise revenue planning by aligning functional targets with organizational objectives and implementing forecasting, scenario modeling, and performance management frameworks. Design and implement a revenue enablement strategy that supports onboarding, continuous skill development, situational playbooks, and just-in-time content, with measurable effectiveness metrics. Build and scale the revenue operations function by attracting talent, establishing structured development paths, fostering a data-driven culture, and setting clear performance expectations. Serve as the primary operations business partner and trusted resource to the Chief Revenue Officer and Chief Marketing Officer, and develop analyses that support business decision-making. Administer commission calculations with a target of zero calculation defects. Establish revenue governance practices that support compliance with financial regulations, appropriate revenue-recognition controls, standardized approval workflows, and systematic audit processes. Required Qualifications Bachelor's degree in business, finance, or a related field. Proven experience in revenue operations, sales enablement, or a related role. Strong analytical and data-driven decision-making skills. Demonstrated leadership and team management ability. Experience with CRM systems, including Salesforce, sales automation, and revenue management tools. Exceptional communication and interpersonal skills. Prior sales experience. Desired Qualifications Master's degree in business, finance, or a related field. Physical Requirements Work is performed primarily in a professional office environment and may be eligible for work from home with supervisor approval. This is largely a sedentary role, and physical demands are low. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Equal Employment Opportunity EPIC iO is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications. The Company does not discriminate on the basis of any status protected by applicable federal, state, or local law. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role.