Senior Director, QSR Customer Leadership (Baltimore, Richmond)

Job Description Summary:

Senior Director, QSR Customer Leadership (Baltimore/Richmond) is an enterprise leader responsible for shaping and delivering both annual and long‑term growth strategies across all quick service restaurants in their geography. This role serves as a catalyst for growth, driving beverage attachment, volume, and profitable performance by translating enterprise‑wide strategies into bold, large‑scale executions that create value for all stakeholders.

As a cross‑functional leader, this role unites senior stakeholders across Customer Corporate Leadership, Field Offices, Franchisees, Agency Partners, and The Coca‑Cola Company—maximizing the power of the full system and building on a 70+ year partnership with the customer. Acting as the single, unified voice of the customer, this leader influences and aligns key business functions including marketing, supply chain, operations, innovation, and distribution.

Ultimately, this role is accountable for delivering against annual business plans while accelerating sustainable, long‑term growth across the customer system.

Key Accountabilities Enterprise Growth & Strategic Leadership

• Lead enterprise growth strategy execution within the assigned Field Office, shaping annual and multi‑year plans that deliver material impact on volume, share, and profitability.
• Prioritize engagement with key stakeholders - including BU Presidents, Field Office Leadership, and Agency Partners while focusing on strategic communication and collaboration to drive long term growth.
• Attend high-priority customer meetings with BU leadership on key business topics.
• Maximize the impact of Business Unit and Field Office engagements through proactive pre-selling and strategic influence.
• Apply an NAOU enterprise mindset to identify, scale, and share volume driving best practices across geographies.

Customer Value Creation & Executive Partnership

• Serve as a trusted senior advisor to Corporate and Franchisee leadership, building C-suite relationships grounded in deep understanding of customer strategy, economics, and decision making.
• Cocreate and execute annual and long-term Business Unit and Field Office joint business plans aligned to the customer’s U.S. Collaborative Business Plan.
• Develop an annual stakeholder communication/influencing plan in collaboration with cross functional partners and our PACs team to ensure ongoing value and collaboration.

Commercial Excellence & Revenue Growth Management

• Design and execute largescale, profitable growth solutions using category management, pricing, mix, and Revenue Growth Management (RGM) capabilities by identifying challenges and forward-looking opportunities.
• Balance short-term performance and long-term value through strong financial acumen and demonstrating ROI driven decision making.

Change Leadership & Agility

• Lead change across the customer system, navigating diverse priorities, capabilities, and operating realities with a solution-oriented approach.
• Adapt strategies in response to evolving consumer trends, operational constraints, market dynamics and changes/delays to customer priorities to protect and maximize the business plan.

Talent, Culture & Leadership

• Foster strong, trust-based relationships and effective collaboration within the team and across internal stakeholders
• Role model The Coca-Cola Company leadership behaviors by fostering an inclusive, high accountability culture focused on results, collaboration, and continuous improvement.

Candidate Profile

• Proven experience leveraging category management and RGM to deliver profitable, multi‑year growth.
• Strong track record commercializing consumer relevant, largescale programs.
• Inclusive leader with executive presence and the ability to influence in complex, networked environments.
• Demonstrated change leader with strong analytical and problem-solving capabilities.
• Enterprise minded collaborator who drives alignment, shares best practices, and builds high-performance cultures.

Experience & Background

• Minimum 8 years of experience in B2B sales, C-suite relationship management, commercialization, or customer/consumer sales; foodservice or QSR experience preferred.
• Residence in Richmond, VA or Baltimore, MD required.
• Travel requirement: approximately 50%-75%.
• Demonstrated strength in strategic selling, financial acumen, RGM, and account management.
• Experience within food service franchise and/or multi‑unit customer systems strongly preferred.
• Bachelor’s degree required; MBA preferred.

Skills:

Pay Range:

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

City/Cities:

Travel Required:

Relocation Provided:

Job Posting End Date:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

Work With Us

The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact.

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