Senior Director - Solutions

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Senior Director - Solutions Job Description: Role Summary The Solution Architect will play a strategic role in positioning the organization as a leading end-to-end partner in the U.S. healthcare ecosystem. This role is responsible for designing innovative, outcome-driven solutions across back-office operations, enabling enhanced client value, operational efficiency, and competitive differentiation. The individual will be a key contributor across the sales lifecycle, from opportunity discovery to solution design and successful transition to delivery. Role Details Role: Solution Architect Designation : Senior Director Function : Solutions Domain Expertise : Back-Office Operations (U.S. Healthcare preferred) Experience (Mandatory) 12–14 years in BPO Operations/Solutions (Back-Office) Experience (Preferred) 12–14 years in Healthcare BPO Operations/Solutions Overall Experience : 15–18 years Location: India (Offshore) Work Model : Hybrid (Remote + Office) Role Type : Individual Contributor Employment Type: Permanent Reporting To : VP – Solutions Role Overview The Solution Architect will drive solution innovation across traditional administrative services and next-generation digital transformation initiatives. The role requires deep expertise in U.S. healthcare back-office operations, including Claims, Enrollment & Billing, Configuration, Mailroom, Provider Network Operations, General & Administrative (G&A), and Revenue Cycle Management (RCM). The incumbent will design and deliver scalable, outcome-based solutions aligned to client needs across the member, provider, and agent lifecycle, while contributing to thought leadership and market differentiation. Solutions Function – Scope & Capabilities This function plays a critical role in bridging client requirements with scalable, technology-enabled business solutions. Key components include: Needs Assessment: Conduct in-depth discovery sessions to understand client business challenges, operational gaps, and strategic objectives, translating them into clearly defined problem statements. Solution Design: Develop tailored, end-to-end solutions encompassing process design, operating models, technology enablement, and transformation strategies aligned to client needs. Implementation Oversight: Guide the deployment of solutions, ensuring seamless integration into existing client environments, supported by structured transition plans, training, and change management. Optimization & Continuous Improvement: Monitor solution performance against defined KPIs and outcomes, driving continuous improvement through data-led insights and feedback loops. Innovation & Transformation: Leverage industry trends, emerging technologies, and automation capabilities to design forward-looking, differentiated solutions that create competitive advantage. Client Engagement & Stakeholder Management: Act as a strategic liaison between clients and internal teams, ensuring alignment, transparency, and consistent delivery of business objectives. Key Responsibilities 1. Solution Leadership & Client Engagement Serve as a trusted client-facing solutions partner, translating complex business challenges into scalable, transformation-led solutions. Lead discovery sessions, client workshops, and executive presentations across the sales lifecycle. Design and deliver BPaaS, operational, and digital/automation-led solutions across healthcare payer, provider value chains & Managed services. Conduct onsite and virtual assessments to define problem statements and align solutions with measurable outcomes. Ensure seamless transition of solutions from sales to delivery teams. 2. Solution Design & Domain Expertise Architect end-to-end, outcome-driven solutions leveraging platforms, technology, and optimized operating models. Apply deep domain expertise in U.S. healthcare back-office and RCM operations. Integrate automation, analytics, and digital capabilities into solution frameworks. Collaborate with cross-functional teams including technology, operations, WFM, SMEs, and automation specialists. 3. Strategy & Go-To-Market (GTM) Contribute to and shape GTM strategies aligned with market trends and competitive positioning. Partner with sales and finance teams to develop commercially viable and competitive pricing models. Support RFP responses, proposals, client pitches, and marketing initiatives. Drive internal alignment to scale and replicate successful solution offerings. 4. Cross-Functional Collaboration Build strong partnerships across operations, HR, L&D, technology, and client stakeholders. Align on delivery models, timelines, implementation strategies, and ROI expectations. Identify capability gaps and drive continuous improvement in solution development and execution. 5. Governance, Analytics & Performance Management Establish robust governance frameworks, reporting structures, and quality benchmarks. Drive data-led decision-making through continuous performance evaluation and insights. Monitor solution effectiveness, delivery quality, and business outcomes to ensure sustained value realization. 6. Commercial & Solution Ownership Develop comprehensive cost models and pricing constructs (FTE-based, transaction-based, outcome-based, PMPM, and managed services). Define delivery strategy including location planning, resource modeling, and financial estimates. Collaborate with finance, legal, and delivery teams to finalize solution constructs and contracts. Drive executive alignment and secure approvals for proposed solutions. Key Competencies Strong business acumen with a focus on outcomes, profitability, and client value Deep understanding of global delivery and offshore models High level of customer-centricity and executive presence Strong analytical, problem-solving, and communication skills, with exposure to AI-driven reporting, dashboards, and presentations. Proven ability to influence stakeholders and close large, complex deals Innovative mindset with a focus on digital transformation and automation Location: BangaloreIndia