Senior Director, Tech & Product Operations

What we’re building and why we’re building it. Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users. Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers. The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base. It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees. At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch. Meet Fetch Engineering At Fetch, engineering is driven by curiosity, ownership, and a bias toward action. We operate in complex problem spaces where the right answer is not always clear, and success depends on adaptability, critical thinking, and informed decision-making. Our engineers are comfortable navigating ambiguity, understanding tradeoffs, gathering context, and turning uncertainty into progress while maintaining high technical standards. Engineers at Fetch take pride in building reliable, scalable systems that serve millions of users. You will contribute directly to the codebase, collaborate closely with cross-functional partners, and help shape best practices that elevate the quality of our work. We foster a culture of mentorship and collaboration, where engineers grow by learning from one another and holding a high bar for quality, reliability, and impact. About the Role: Fetch is building the industry's leading consumer tech platforms, and we need an executive-level operator to partner directly with our CTO and CPO. Sitting at the intersection of technology strategy, product strategy, portfolio governance, and executive execution, you will proactively resolve cross-functional friction and drive tight alignment across Platform Foundations, AI/ML, Growth, Ads & Monetization, and Product Engineering. We are looking for an individual who can turn high-level product and technology strategy into fast, predictable execution across the organization. This is a full-time role that can be held from one of our US offices or remotely in the United States. What you’ll do at Fetch (Role Responsibilities): Portfolio Governance & Strategic Planning Drive Product & Tech Planning: Partner with the CTO, CPO, StratOps, Finance, People Experience, and Product & Technology leaders to drive leadership inputs, resource allocation, and opex decisions through annual and quarterly planning. Own the CPO/CTO Executive Cadence: Run the leadership rhythms specific to the Offices of the CPO and CTO, including leadership team cadences, executive reviews, Product & Tech All-Hands, and follow-through on executive decisions and commitments. Maintain Top-Down Visibility: Maintain a clear executive view of portfolio health, product outcomes, deliverable milestones, ROI, risks, and decisions requiring CPO/CTO attention across Platform Foundations, AI/ML, Growth, Ads & Monetization, and Product Engineering. Balance Tech Debt & Innovation: Establish clear frameworks to evaluate trade-offs between core platform investments, maintenance, and long-term strategic bets. Proactive Leverage & Strategic Execution Expand Executive Reach: Act as the primary point of contact to intercept issues and keep CTO and CPO priorities moving forward. Drive Key Strategic Initiatives: Lead critical cross-functional Product and Technology initiatives from initial framing through execution, ensuring clear accountability across participating teams. Enforce Accountability: Establish delegation frameworks across Product and Technology leaders, track executive commitments and decisions, and ensure issues are resolved or escalated quickly. Decision Velocity & Cross-Functional Alignment Frame High-Stakes Decisions: Synthesize complex product, technical, and business decisions into clear recommendations to accelerate executive decision-making. Accelerate Cross-Functional Execution: Partner across Product, Engineering, Finance, Legal, and People to resolve cross-functional blockers, align stakeholders, and accelerate execution of major initiatives. Proxy for the CTO and CPO: Represent the Product and Technology organizations in planning, board preparation, executive reviews, and strategic forums with both technical and product credibility. AI Strategy & Technical Productivity Operationalize AI Tooling: Work with Product, AI/ML, and Platform leaders to evaluate and embed modern AI tools across the product development lifecycle to improve team velocity and product delivery. Evolve How We Build: Shape operating models, execution cadences, and cross-functional collaboration across Product and Engineering to reflect modern, AI-first product development. What you'll bring: You are a seasoned Product & Technology operator who creates clarity amidst ambiguity and translates high-level strategy into high-velocity execution. You understand how modern product and engineering organizations operate, bring deep technical and product context, and can build systems that scale the impact of both the CTO and CPO. You also bring: Proven Senior Leadership: 12+ years of experience across technology strategy, BizOps, product/technology leadership, or management consulting in high-growth tech scale-ups. Technical & Product Fluency: Deep domain familiarity across software engineering, AI/ML, cloud infrastructure, and platform architecture, allowing you to engage credibly with VPs, Principal Engineers, and Product leaders on complex investment trade-offs. Executive Leverage & Proactive Ownership: A track record of acting as a force multiplier for executive leaders, anticipating risks early and structuring accountability frameworks across Product and Technology leadership teams. Portfolio & Strategic Governance: Demonstrated success designing portfolio reviews, capital/resource allocation models, and operating cadences that connect technology investments directly to business KPIs. Cross-Functional Influence: Exceptional executive presence and communication skills, with the proven ability to align diverse stakeholders (Product, Finance, Legal, People) and drive execution without relying on formal authority. What success looks like: Success in this role is measured by the leverage you create for the CTO and CPO and the organizational velocity of the Technology and Product teams. Key indicators of success include: Maximized Executive Focus: The CTO and CPO focus almost entirely on long-term technology strategy, product strategy, customer outcomes, innovation, and executive leadership while you remove operational friction, drive cross-functional alignment, and ensure disciplined execution across Product & Technology. Accelerated Decision Velocity: Major architectural, trade-off, and resource decisions move cleanly through the pipeline because options, trade-offs, and recommendations are pre-framed before reaching leadership. Full Tech Portfolio Visibility: Technology investments across Platform Foundations, AI/ML, Growth, Ads & Monetization, and Product Engineering are clearly mapped to business outcomes, budget tracking, and delivery timelines with no surprise gaps. Proactive Risk Neutralization: Cross-team dependencies, resource bottlenecks, and delivery risks are identified and resolved at the leadership level long before impacting release cadences or requiring executive intervention. Measurable AI Productivity: Technology teams actively adopt AI development toolchains, driving continuous, observable improvements in developer throughput, code quality, and delivery speed. Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. Discover our benefits and how our employees live rewarded at https://fetch.com/careers . At Fetch, we'll give you the tools to feel healthy, happy and secure through: Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth. 401k Match: Dollar-for-dollar match up to 4%. Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets. Continuing Education: Fetch provides ten thousand per year in education reimbursement. Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more! Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles) Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential. Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].