Senior Driver Operations Specialist

The Driver Operations Specialist is responsible for building, growing, and maintaining a healthy driver supply in the Expansion market. Key Responsibilities Lead Driver Operations across Expansion markets, taking ownership of operational performance and driver supply health across multiple countries. Lead the operational setup and launch of new markets and cities, from market preparation and launch planning to execution, stabilization, and further scaling. Monitor and analyze key driver metrics across markets, including acquisition, registration, verification, activation, conversion, supply, engagement, retention, and overall driver performance. Build and maintain dashboards, reports, and monitoring frameworks to ensure visibility into driver funnel and market performance. Lead underperforming markets by identifying key operational gaps, defining recovery plans, setting priorities, and driving execution together with local teams. Evaluate the effectiveness and efficiency of driver acquisition channels, incentives, offline activities, and other growth initiatives. Work cross-functionally with Marketing, Business, Product, Legal, Finance, Verification, Customer Support, and other teams to ensure successful market launches and sustainable growth. Support operational planning, including driver acquisition strategy, incentives, offline operations, resources, and budgets. Collect and analyze market insights, competitor practices, driver feedback, and local operational learnings. Skills, Knowledge & Expertise 3+ years of experience in Driver Operations, Marketplace Operations, Growth Operations, Business Operations, Market Expansion, or a similar role. Experience in ride-hailing, mobility, taxi, transportation, logistics, delivery, or another marketplace business is highly preferred. Fluent written and spoken English Willingness to travel frequently and extensively across international markets Strong experience working with driver or supply-side metrics and understanding acquisition, onboarding, verification, activation, engagement, retention, and conversion funnels. Strong analytical skills and hands-on experience with operational KPIs, dashboards, reporting, and performance analysis. Strong understanding of market launch processes and ability to coordinate multiple operational workstreams and dependencies. Proven ability to lead complex operational projects independently and drive them from planning to execution. Experience working closely with Product, Marketing, Business, Legal, Finance, Verification, Customer Support, and other cross-functional teams. Strong ownership mindset, proactivity, and ability to work independently with limited supervision. Advanced proficiency in Google Sheets / Excel and experience working with BI dashboards and reporting tools. Nice to have Experience working across multiple countries, regions, or emerging markets. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.