Senior Dynatrace Observability Engineer / Subject Matter Expert (SME)

CTG is seeking to fill a Senior Dynatrace Observability Engineer / Subject Matter Expert (SME) position for our client.

Location: Remote; onsite as required
Duration: 12 months, possible extension

Duties:

• Design, deploy, configure, and optimize enterprise observability solutions using Dynatrace, including OneAgent, ActiveGate, Smartscape, and related monitoring components.

• Implement end-to-end application performance monitoring (APM), distributed transaction tracing, automated dependency discovery, and infrastructure monitoring across applications, databases, APIs, and integrations.

• Use Dynatrace Davis AI and analytics to identify root causes, investigate performance anomalies, troubleshoot complex incidents, and assess service impact across distributed systems.

• Monitor Windows and Linux servers, virtualized environments, cloud infrastructure, and supporting services to identify bottlenecks, latency, failures, and resource utilization issues.

• Configure business transaction monitoring, Real User Monitoring (RUM), and Synthetic Monitoring to improve visibility into critical workflows, service availability, and user experience.

• Develop dashboards, alerts, anomaly detection policies, and reports aligned with service-level indicators (SLIs) and service-level objectives (SLOs).

• Use Dynatrace Query Language (DQL) and platform analytics to investigate performance issues, correlate events, and improve monitoring effectiveness.

• Establish performance baselines and validate the impact of application deployments, infrastructure changes, upgrades, and configuration modifications.

• Implement supported monitoring integrations for SaaS platforms, external APIs, and third-party services.

• Evaluate monitoring configurations and recommend improvements to observability coverage, alert quality, scalability, and operational efficiency.

• Collaborate with application, infrastructure, operations, and security teams to define monitoring requirements and resolve technical issues.

• Develop architecture diagrams, monitoring standards, and operational documentation while providing technical guidance and knowledge transfer to engineering and operations teams.

Skills:

• Strong expertise in Dynatrace architecture, administration, configuration, and enterprise observability, including OneAgent, ActiveGate, Smartscape, and Davis AI.

• Proficiency in application performance monitoring, distributed tracing, automated dependency mapping, and cross-layer troubleshooting.

• Understanding of application architectures, APIs, databases, distributed systems, and Windows/Linux infrastructure.

• Experience with Dynatrace dashboards, alerting, anomaly detection, performance analytics, and DQL.

• Familiarity with RUM, Synthetic Monitoring, business transaction monitoring, and service-level observability.

• Strong analytical, problem-solving, documentation, and communication skills, with the ability to lead technical investigations independently and collaborate across teams.

Experience:

• 5+ years of experience in enterprise monitoring, application performance management, or observability engineering.

• 3+ years of hands-on experience deploying, configuring, and administering Dynatrace in enterprise environments.

• Demonstrated success implementing end-to-end monitoring, tracing service dependencies, correlating performance data, and resolving complex application and infrastructure issues.

• Experience establishing performance baselines, configuring monitoring policies, and improving incident detection and resolution.

• Preferred experience with Dynatrace Grail, OpenTelemetry, AWS or Azure, and ITSM integrations such as ServiceNow, Jira, or PagerDuty.

• Familiarity with automation using Python, PowerShell, or REST APIs, as well as DevOps, Site Reliability Engineering (SRE), incident management, and change impact analysis, is desirable.

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent practical experience may be considered.

• Dynatrace Professional certification or equivalent demonstrated expertise preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $76.00 to $81.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.