Senior Engineer

Reports To: Director of Engineering & Technical Development

Location: Remote (with field travel as required)

Division: Systems Integration

About GenServe

GenServe, LLC is the nation's leading independent provider of scheduled and emergency power generator maintenance, repair, and sales in the United States, serving primarily commercial customers across a wide range of industries. The company continues to accelerate its rapid growth through organic sales expansion and strategic acquisitions. GenServe's complete and extensive service platform positions it as a one-stop shop for all commercial generator and power system needs. Established in 1990, GenServe has the largest team of Electrical Generating Systems Association (EGSA) certified technicians in the Northeast and a rapidly expanding national footprint. Headquartered in Plainview, NY, with branch offices in New Jersey, Pennsylvania, Illinois, Florida, and Texas, GenServe is actively growing into new territories across North America.

Role Summary

The Senior Engineer is a senior technical field and coordination role within the Systems Integration division. This position bridges engineering design, field execution, and customer delivery — working directly with the Director of Engineering & Technical Development on pre-execution planning and SOW alignment, and supporting field specialists and switchgear technicians through complex project completion. The Lead Engineer is a key contributor to the quality and consistency of GenServe's Systems Integration deliverables.

Key Responsibilities

• Field Operations Coordination – Coordinate Systems Integration personnel, manage site schedules, and provide direct site support to field engineers and switchgear technicians across active projects.
• Pre-Sales & Engineering Support – Support the sales team with quotes, technical recommendations, and engineering guidance prior to purchase order. Collaborate with the Director of Engineering & Technical Development on Scope of Work development and technical feasibility review.
• Third-Party & Vendor Coordination – Coordinate with third-party engineering firms and equipment vendors to align on technical requirements, submittals, and delivery schedules across concurrent projects.
• Customer Communication – Manage pre- and post-project communication with customers, ensuring clarity on scope, schedule, and deliverables. Prepare and deliver customer training materials upon project completion.
• Documentation & Project Closeout – Review and approve final project documentation. Oversee project closeout in accordance with GenServe's quality standards and customer contract requirements.
• Financial Review – Review final project costs and gross profit with the Accounting Coordinator. Identify variances from estimate and contribute to cost data that improves future quoting accuracy.
• Technical Escalation Support – Serve as a technical escalation resource for field specialists on complex switchgear, ATS, controls, and protection relay issues. Escalate to the Director of Engineering & Technical Development when specialist-level intervention is required.

Technical Knowledge & Experience

• NETA Testing & IR Scan – Understands testing to NETA requirements; IR Scan Certification preferred.
• Low & Medium Voltage Equipment – Demonstrated experience in inspection, testing, and retrofit of low and medium voltage power equipment.
• Switchgear & ATS Expertise – In-depth knowledge of manual and paralleling switchgear operations and Automatic Transfer Switches. Minimum 15 years of switchgear/ATS experience, or an Electrical Engineering degree (or similar) with a minimum of 10 years of switchgear/ATS experience.
• Engineering & Controls – Understands mechanical, electrical, and controls concepts and knows how to apply them to the design of new systems. Competent with detailed specifications and able to extrapolate data to develop optimal customer solutions.
• Education – Completed 2-year AAS/AS in Instrumentation Technology or equivalent technical program, or equivalent combination of education and field experience.

Professional Attributes

• Team-Oriented – Communicates openly, willingly asks questions, and actively supports colleagues in the field and across the division.
• Problem Solver – Creative approach to customer challenges; motivated to develop customized solutions that fit real-world operational constraints.
• Focused & Results-Driven – High focus and discipline in execution; driven to meet project goals, schedules, and financial targets.
• Positive & Approachable – Infectious positive attitude; customer-focused and approachable in all interactions with clients, team members, and field personnel.
• Organized Communicator – Professional written and verbal communication skills; able to manage multiple concurrent project communications without loss of detail.

This job description is intended to outline the primary responsibilities and qualifications for this role. It is not exhaustive and may be updated as the division's needs evolve. The Senior Engineer role operates within the Systems Integration division and works closely with both the Director of Engineering & Technical Development and the Director of Operations.