Senior Engineer, Salesforce

Position Title: Senior Engineer, Salesforce

Salary Range: $99,800 - $132,300

Department: IT
Reports to: CRM Director
Location: Remote

Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Salesforce Senior Engineer assists with all functions of CRM programming and design. The primary focus is to learn and understand the CRM and its features and functionality. The Senior CRM Engineer maintains the Salesforce CRM system including updates, enhancements, building reports, managing dashboards and security.

Duties/Responsibilities:

• Lead evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools.
• Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of the Salesforce CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements in Salesforce CRM systems.
• Assess severity of problems, determine corrective action, and resolve technical problems.
• Monitor end user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems, and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant's methodology for development, installation, and maintenance.
• Manage and collaborate with product vendors and systems integrators on delivery of solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.

Required Skills/Abilities:

• Deep understanding of CRM fundamentals and advanced features
• Experience supporting large-scale CRM implementations and upgrades
• Hands on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g. Salesforce or similar)
• Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Strong, hands-on experience with Salesforce applications and contact center services.
• Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premise software applications using REST API, custom connectors, middleware, custom built connector tools, and web services.
• Ability to write technical specifications and documentation.
• Ability to meet deadlines while working in an evolving, complex, & fast paced environment.
• Familiarity with APIs
• Working knowledge of Apex
• Creative problem solver

Required Qualifications:

• A Bachelor’s Degree in a related field (additional experience may be substituted in lieu of a degree)
• 5+ years of experience as a CRM Engineer or similar role

Physical Requirements:

• Must be able to remain in a stationary position for at least 50% of the time
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Will frequently communicate over video calls and other channels with internal and external stakeholders

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.

About Us

For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.