Senior Engineering Manager - Customer Onboarding
- Hiring from
- Colombia
- Work type
- Hybrid
- Posted
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The Customer Onboarding Platform owns the end-to-end applicant journey. From a customer's first application through approval to an active PayJoy product. As the orchestration layer across many standalone backend systems (identity verification, credit decisioning, device provisioning), the platform sits at the center of the company's growth funnel. This role requires strong cross-team coordination, the judgment to balance conversion, risk, and reliability, and the ability to set technical direction across system boundaries you don't directly own.
The Senior Engineering Manager is responsible for providing technical guidance and aligning engineering efforts with product and business stakeholders to deliver high impact products and features. Additionally, responsible for team growth planning, assisting with hiring, mentoring, and providing feedback to engineers on their performance in order to help remove technical or administrative obstacles that impede task completion.
Responsibilities
Manage the team responsible for the Customer Onboarding platform (across 9+ countries), ensuring high availability and reliability for processing millions of loans.
Develop, maintain, and execute on the technical roadmap for the Customer Onboarding platform, aligning with the company's product development and scaling goals.
Oversee daily team operations, ensuring efficient task allocation, progress tracking, and timely delivery of projects.
Collaborate with product managers, stakeholders, and other engineering teams to define and deliver product features.
Participate in the recruitment and onboarding of new engineers, building a strong team capable of meeting the company’s technical needs and objectives. Identify skill gaps, and plan for hiring and development to expand the team to handle current and future projects.
Provide technical guidance, mentorship, and career development opportunities to team members. Also, identify areas for improvement, to ensure that team members meet expectations and recognize achievements.
Requirements
Bachelor’s degree in a technical discipline such as computer science, software engineering, or a related field.
12+ years of experience in a software engineering role, with at least 4+ years in a leadership or managerial position.
Proficiency in full stack software development using languages such as Javascript/Typescript, and PHP, Java, C# (Level: Expert), and using AWS cloud products. This team is composed of full stack developers.
Experience working in more than one type of architecture (microservices, mesh, etc).
A can-do attitude and creative, flexible problem solving abilities, and the ability to think critically in ambiguous situations.
Demonstrated experience in managing technical projects and teams, including planning, execution, and delivery.
Strong written and verbal communication skills, with the ability to present technical concepts to non-technical stakeholders.
Demonstrated ability to partner with technical leads to make durable and pragmatic architectural decisions. Strong plus to have made contributions to open-source projects or active involvement in technical communities.