Senior Engineer/Team Lead

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role Presidio is seeking a highly motivated Multi-Cloud Operations Senior Engineer to join our growing Managed Services team supporting customer environments across Amazon Web Services (AWS) and Microsoft Azure, with future expansion into Google Cloud Platform (GCP). This role is part of our Cloud Managed Service Team and is responsible for providing technical support, troubleshooting, infrastructure management/optimization, and operational changes across managed cloud environments. The ideal candidate is a strong technical troubleshooter with a passion for operational excellence, automation and emerging AI technologies. Rather than serving solely as a cloud subject matter expert, this individual will leverage cloud platforms, automation frameworks, and AI-powered tools to rapidly diagnose issues, improve service delivery, and drive operational efficiencies. The ideal candidate also demonstrates extreme ownership of customer outcomes, proactively driving issues to resolution, communicating effectively with stakeholders, and serving as a trusted technical advisor who prioritizes customer success while maintaining operational excellence. In addition to day-to-day operational support, this role will help shape the future of Managed Services by identifying opportunities to automate repetitive tasks, integrate cloud services through APIs, and develop AI-enabled solutions that enhance operational effectiveness. The engineer will contribute to the adoption of intelligent automation, AIOps practices, generative AI capabilities, and agentic workflows where appropriate to reduce manual effort, accelerate resolution times, improve knowledge sharing, and increase the scalability and consistency of service delivery. This position supports customers with U.S.-only resource requirements, including state and local government organizations with enhanced security and personnel screening standards. Candidates must be able to successfully complete and maintain all customer-required background investigations and eligibility requirements. Travel Requirements: This is a remote role located in the Continental US with 5% associated travel. Interview Note: Applicants may be asked to visit a nearby Presidio office for a face-to-face interview. Proof of active certification(s) is required. Responsibilities Include: Diagnose complex operational issues quickly. Understand cloud architecture well enough to identify root causes. Use AI effectively to accelerate investigation and resolution. Build automation and AI-driven workflows to eliminate repetitive work. Learn new cloud services rapidly as AWS, Azure, and GCP continue to evolve. Manage and support cloud-native services including compute, storage, networking, identity, monitoring, and security services. Measure and report on automation and AI initiatives, demonstrating improvements in operational efficiency, service delivery, customer experience, and platform reliability. Champion a culture of continuous improvement, innovation, and operational excellence through the adoption of automation and AI-first operational practices. Serve as the primary technical resource for managed services customers and drive technical conversations with customer and internal account teams related to the managed services customers. Communicate effectively with customers regarding incidents, service requests, maintenance activities, and change implementations. Deliver high-quality customer service while maintaining SLA commitments. Champion the adoption of automation, AI-enabled workflows, and engineering best practices by mentoring team members and leading technical initiatives that improve service delivery and operational efficiency. Provide technical leadership during complex incidents, guiding engineers through troubleshooting, root cause analysis, and long-term corrective actions. Required Skills and Professional Experience: Bachelor's degree or the equivalent work experience and/or military experience 6-9 years' experience troubleshooting and managing core services in both AWS and Azure, including compute, networking, identity, storage, monitoring, and security. 3+ years' developing automation solutions using Python, PowerShell, APIs, workflows, or orchestration tools. 3+ years' experience supporting enterprise infrastructure, cloud operations, managed services, or platform engineering environments. Demonstrated ability to leverage AI tools, assistants, and automation platforms to improve operational efficiency and accelerate problem resolution. Experience consuming and integrating REST APIs and cloud-native services. Strong analytical and systems-thinking skills with a proven ability to diagnose complex technical issues. Strong written and verbal communication skills. Must be eligible to support public sector customers and successfully complete any required criminal history, fingerprint-based, or other customer-mandated background investigations necessary to access customer environments and systems. Must be a US Citizen Preferred Skills and Professional Experience: Experience working in various roles at an AWS/Azure MSP Experience building AI-powered operational workflows and intelligent automation solutions. Experience leveraging LLMs, generative AI platforms, and AI assistants within engineering or operations environments. Experience integrating AI services such as Amazon Bedrock, Azure OpenAI, Anthropic Claude, OpenAI APIs, or similar platforms. Experience developing agentic workflows, AI orchestration frameworks, or autonomous operational processes. Experience with AIOps platforms, observability tools, and intelligent event correlation systems. Experience building knowledge retrieval, RAG, or AI-assisted support solutions. AWS, Azure, or GCP certifications. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster Presidio EEO Policy Statement is available here : https://www.presidio.com/careers Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs. #LI-PH1