Senior Enrollment Officer

Senior Enrollment Officer

Youth Exchange

Reports to: Director of Youth Programming

Salary Range: $65,000 - $75,000

Anticipated Start Date: November 30, 2026

Term of Employment: Full-time

Base of Operations Designation: Vermont

Remote Eligible: Remote OR Hybrid

World Learning seeks a Senior Enrollment Officer, Youth Exchange to set and lead recruitment, selection, and enrollment strategy across the Youth Exchange portfolio of U.S. Department of State–funded and privately funded youth programs serving participants from the United States, the Middle East and North Africa (MENA), and the Western Hemisphere. The Senior Enrollment Officer, Youth Exchange will lead U.S. participant recruitment and selection for Youth Ambassadors – USA (YA-USA), manage enrollment for the STEM Catalyst virtual exchange, and build and administer the team's online application and enrollment platform. This person will also supervise the Youth Exchange enrollment staff, track enrollment against targets, and serve as the enrollment lead with the Department of State program office for YA-USA.

ABOUT GLOBAL PROGRAMS

This position will be a part of the Global Programs unit of World Learning which designs, implements, monitors and evaluates global exchange and education programs. We work with various donors, including the U.S. Department of State, to achieve immediate impact and sustainable outcomes. Consistent with our organization's status as both a global nonprofit and an accredited institution of higher education, we prioritize experiential programs that are grounded in theory and proven in practice.

RESPONSIBILITIES

Enrollment Strategy and Team Leadership

• Set and implement enrollment strategy across U.S., MENA, and Western Hemisphere programs in coordination with the Director of Youth Programming and program leads.
• Supervise, coach, and support the Enrollment Officer and the Enrollment Coordinator including work planning, onboarding, regular check-ins, and annual performance evaluations.
• Develop annual enrollment work plans and recruitment calendars for each program in collaboration with program teams.
• Develop, implement, and monitor enrollment policies and procedures to ensure a consistent, high-quality applicant experience across programs.
• Track enrollments against targets on a regular basis, provide accurate projections, and coordinate responsive efforts to boost enrollment when needed.
• Analyze and report recruitment and enrollment trends to inform program design, budgeting, and business development.
• Participate in the weekly outbound planning meeting to align recruitment and enrollment timelines with program and operations planning for The Experiment and YA-USA.

YA-USA Recruitment and Selection

• Lead nationwide recruitment of U.S. high school students and adult mentors for YA-USA through open, merit-based competitions conducted in coordination with the U.S. Department of State.
• Serve as the primary enrollment contact for the Department of State program office on YA-USA recruitment, selection, and participant approvals, in coordination with the Senior Program Officer, Outbound.
• Design and execute a multi-channel recruitment strategy that engages students, parents, school counselors and educators, and community and youth mentoring organizations across the country.
• Manage the YA-USA application review, rubric-based scoring, and interview process, and prepare recommended candidate and alternate lists for Department of State approval.
• Submit YA-USA recruitment and promotional materials for Department of State approval before dissemination.
• Coordinate with other Youth Ambassadors award recipients on recruitment timelines, candidate nominations, and the handover of selected participants.
• Support opportunities for YA-USA alumni to stay engaged across award recipient cohorts in coordination with program staff.

STEM Catalyst and Recruitment Partnerships

• Lead STEM Catalyst recruitment and enrollment in collaboration with the Program Officer, STEM Catalyst, including U.S. outreach and coordination of MENA recruitment with the Enrollment Officer and in-country staff.
• Maintain and expand a U.S. outreach network of colleges and universities, community-based organizations, and other partners, refreshing recruitment strategy between cohorts based on enrollment data and partner feedback.
• Source and nurture relationships with schools, partner organizations, and mentoring organizations that support recruitment across the portfolio.
• Draft, negotiate, and manage MOUs and other formal agreements with recruitment partners as needed.
• Plan and deliver recruitment events such as webinars, information sessions, and school or campus visits, including some domestic travel.

Enrollment Systems, Data, and Reporting

• Lead the setup, build-out, and ongoing administration of the team's online application and enrollment platform.
• Configure applications, eligibility screening, review and scoring workflows, and reports, and train staff, reviewers, and partners on their use.
• Ensure applicant data is managed securely and that enrollment documentation meets funder and organizational requirements.
• Create and run enrollment reports and dashboards for program teams, leadership, and funders.
• Contribute recruitment and enrollment content to funder reports and new proposals.

Team Responsibilities

• Serve on the on-call rotation while programs are in session, including assigned nights, weekends, and holidays.
• Maintain a thorough understanding of the policies and procedures in the Youth Exchange Team Handbook and ensure enrollment practices comply with Department of State and other funder requirements.
• Attend Staff Training and contribute to workshop design and session facilitation as assigned.
• Serve as backup to other enrollment staff.

Organizational Engagement

• Liaise with World Learning units such as Marketing and Communications, Business Development, Enterprise Technology Solutions, and Finance as needed.
• Attend key organizational meetings (e.g., town halls, quarterly meetings) and learning sessions to understand and maintain awareness of organizational priorities and policies.

REQUIREMENTS

Required Experience/Education:

• A bachelor's degree or equivalent experience is required.
• At least five years of related work experience in recruitment, enrollment, partnerships, or international education is required, including experience supervising staff.
• Applicants must be authorized to work in the location where this position is offered.

Required Skills:

• Demonstrated success designing and leading recruitment strategies that meet or exceed enrollment targets.
• Experience supervising, coaching, and developing staff.
• Experience configuring and administering online application, CRM, or enrollment systems such as Salesforce.
• Strong data skills, with the ability to track applicant pipelines, build reports, and produce accurate enrollment projections.
• Demonstrated experience with partnership engagement and relationship building.
• Excellent public relations, presenting, negotiating, and networking skills.
• Strong program management and organizational skills, with a focus on long-term planning, risk management, and outcomes tracking.
• Strong communication skills, with the ability to report out and up to internal and external stakeholders, including funders.
• Demonstrated ability to manage multiple programs and deadlines simultaneously and to coordinate activities across U.S. and overseas locations.
• Ability to adapt to change and make decisions in ambiguous situations.
• Willingness to travel domestically and to work outside regular business hours during peak recruitment and program seasons.
• Fluency in English.

Required Behaviors/Competencies:

• Acts as a collaborative and resourceful team
• Supports a culture of continuous learning and improvement through diligent program monitoring, data tracking, and reflection to ensure strong outcomes.
• Displays curiosity about World Learning and is eager to represent the organization effectively to external audiences, as required.
• Shows dedication to the organization's business development targets through ongoing program implementation and relationship building.
• Models a data-driven, applicant-centered approach to enrollment and shares best practices across the team.

Preferred Qualifications:

• Experience recruiting and selecting participants for U.S. Department of State–funded exchange programs.
• Experience setting up or migrating an online application management platform.
• Familiarity with The Experiment, Youth Ambassadors, or virtual exchange programs.
• International or cross-cultural experience.
• Proficiency in a second language.

ABOUT WORLD LEARNING

For more than 90 years, World Learning has advanced American leadership at home and abroad by equipping students, professionals, and institutions with the skills, networks, and real-world experience needed to address today's most pressing challenges. Through dynamic, experiential education and exchange programs, we strengthen 21st-century competencies, foster innovation, and expand economic opportunity-building more secure and prosperous communities worldwide.