Senior EUC Engineer

Overview
6 Degrees Health is a healthcare cost containment company dedicated to achieving superior results while prioritizing a best-in-class customer and member experience. We leverage both clinical expertise and innovative technology to deliver fair reimbursements and enhance payment accuracy. With positive change comes growth, so we are currently seeking a Senior EUC Engineer to join our fun, fast-paced team. Only candidates in Amarillo and Lubbock, TX will be considered at this time.

Role Summary
This hands-on technical lead administers and improves core end-user technologies, resolves complex issues, and strengthens the employee technology experience. The role serves as a senior escalation resource and leads through technical expertise, collaboration, mentorship, and example; it has no direct people-management responsibilities. Success is measured by system reliability and performance, effective technology improvements, fewer recurring issues, and a strong EUC user experience.

Essential Role Responsibilities
Technical Leadership, Problem Management & Mentorship

• Serve as the senior escalation resource for complex endpoint, identity, collaboration, application, and productivity issues, including major incidents and service disruptions.
• Lead cross-functional troubleshooting using logs, diagnostics, telemetry, endpoint analytics, monitoring, and vendor resources; identify root causes and implement corrective actions that prevent recurrence.
• Contribute to EUC technology planning, service improvements, implementations, and support models.
• Mentor support engineers and administrators through technical guidance, training, knowledge sharing, and customer-service best practices.
• Create and maintain technical standards, operational procedures, and knowledge base documentation.

Endpoint, Identity, Security & Microsoft 365 Administration

• Administer and optimize Microsoft Intune. Develop and maintain endpoint standards, security baselines, configuration profiles, and compliance policies; troubleshoot advanced Windows, application, authentication, performance, and device-management issues.
• Administer Microsoft Entra ID, authentication methods, Conditional Access, and user lifecycle processes.
• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Defender, and Microsoft Purview.
• Support vulnerability remediation, security reviews, audits, risk assessments, governance, and data-protection initiatives while balancing security, usability, and productivity.

Enterprise Applications & Project Leadership

• Administer DocuSign CLM and 8x8 UCaaS, including users, permissions, integrations, call routing, and operational support.
• Administer additional enterprise applications, solutions as needed and serve as the subject matter expert.
• Provide advanced troubleshooting and vendor coordination for critical business applications; evaluate performance and recommend improvements to reliability and user experience.
• Lead or contribute to implementation plans, technical documentation, support procedures, and operational standards for new or updated solutions.
• Coordinate with internal teams, vendors, and business stakeholders to ensure solutions meet security, usability, reliability, supportability, and business requirements.

Minimum Role Requirements

• 5+ years of progressive experience supporting and administering enterprise EUC environments, including at least 2 years as a senior engineer, technical lead, or escalation resource.
• Hands-on experience with Microsoft Intune, Entra ID, Defender, Purview, Microsoft 365, Windows, endpoint management, application deployment, and device lifecycle management.
• Demonstrated success troubleshooting complex issues, performing root cause analysis, leading major incident investigations, and implementing long-term corrective actions using diagnostics, telemetry, monitoring, and vendor resources.
• Experience creating technical documentation, operational standards, support procedures, and knowledge-sharing resources.
• Experience mentoring technical staff and strengthening troubleshooting, and problem-solving
• Strong communication, collaboration, prioritization, and customer-service skills across technical teams, business stakeholders, and external partners.

Preferred Qualifications

• Experience supporting healthcare, compliance-driven, or highly regulated environments.
• Experience leading EUC initiatives, Microsoft 365 implementations, or major incident response.
• PowerShell scripting, automation and Microsoft Copilot Studio.
• Experience administering Jira, Confluence, DocuSign CLM, or 8x8 UCaaS.

Organizational Benefits

• Competitive compensation
• Medical, Dental, Vision and Other Outstanding Ancillary Benefits
• Training and Development Opportunities
• 401k Program
• Paid Time Off

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

The base salary range for this position is between $92,000 and $107,000, plus benefits.Please note that the base salary range is a guideline, and that individual compensation will vary based on factors such as overall qualifications, skillsets, competencies, and work location.

At 6 Degrees Health, we understand that an outstanding team is the building block of any organization. With a solid foundation, achieving our goals becomes a reality. We are
dedicated to creating a safe and inclusive environment for our employees, and those in our communities, and we believe that our community is stronger when everyone is included and appreciated. We are committed to learning, listening, and improving, while celebrating the diversity and humanity of all people. We are committed to providing opportunities for engagement in decision making and ensuring safe transparency to express and challenge ideas.

6 Degrees Health, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.