Senior Event Operations Manager

Overview Origami Risk is seeking a Senior Event Operations Manager to own the complete operational execution of Elevate, our flagship Q4 user conference (~900 attendees), and other events supporting our sales and GTM teams. This role demands someone deeply hands-on across all aspects of event production, from venue and vendor negotiations to detailed budget management, timeline coordination, and onsite logistics. You'll be the operational backbone of these events, managing complex vendor relationships, tracking every deliverable, and solving real-time problems to ensure flawless execution. The ideal candidate has planned multiple large-scale B2B SaaS conferences, thrives in the weeds of production details, and brings rigor to budgeting and vendor coordination. You should be comfortable traveling to Elevate and other sales and GTM events (US locations TBD) and conducting site surveys, with an annual travel commitment not to exceed 4 weeks. In this role, you'll also define how we measure event success, partnering with Marketing Operations to build clear ROI frameworks that tie events to pipeline and revenue impact. Responsibilities Owns end-to-end operational execution of Origami Risk's flagship events, anchored by the Elevate user conference and other events for our sales and GTM teams, from planning through onsite delivery. Negotiates and manages vendor and venue contracts, relationships, and performance across hotels, AV, catering, registration, and production partners. Owns swag and promotional merchandise vendor management, sourcing, and fulfillment for Elevate, CAB, ABM, and trade show programs. Develops, tracks, and reconciles event budgets, identifying cost-saving opportunities and reporting financial performance to leadership. Builds and manages master project plans, timelines, and contingency plans to ensure smooth onsite execution. Oversees registration, attendance tracking, and event logistics, including shipping, materials, and attendee communications. Owns Origami’s events technology platform relationships (e.g., Swoogo, iCapture), including contract negotiation, tool selection, and ongoing optimization; partners with Marketing Operations to ensure clean integrations and data flow, and leads platform enablement across GTM teams. Manages sponsor relationships and deliverables to ensure a seamless, high-value sponsor experience. Supports Client Marketing by owning Client Advisory Board (CAB) event logistics, such as venue selection, contracting, and onsite logistics at Elevate and quarterly regional summits. Owns the event ROI measurement framework, partnering with Marketing Operations to track pipeline impact and guide investment decisions. Partners with sales leadership and communicates event strategy, performance, and recommendations to executive audiences. Qualifications 10+ years of experience in B2B SaaS event marketing or event operations, having led at least 2 large-scale (500+ attendee) events end-to-end from RFP through post-event reporting. Bachelor's degree required. Proven experience in vendor negotiation, contract management, and budget ownership for events with budgets of greater than $250K Hands-on experience managing all aspects of event logistics: venues, AV, catering, registration, shipping, swag/promotional merchandise, onsite production, and contingency planning. Advanced spreadsheet skills; comfortable building budgets, tracking spend, and analyzing financial data. Demonstrated ability to measure and communicate the business impact of event investments to senior stakeholders. Executive presence: confident, articulate, and comfortable presenting data and recommendations to VP- and C-level audiences. Highly organized, detail-oriented, and able to manage multiple complex workstreams simultaneously without losing sight of strategic objectives. Up to 25% travel required Preferred: Experience administering event technology platforms (e.g., Swoogo, iCapture), along with strong ability to work within programs like Asana and Salesforce. Experience launching new events or scaling events from smaller to larger formats. Familiarity with marketing automation platforms (HubSpot, Marketo) and CRM reporting (Salesforce). Background in the risk management, insurance, or enterprise software space. Benefits Medical and Dental coverage available for employees, dependents, domestic partners, and spouses Paid Time Off – Flexible options plus 10 paid company holidays where available** All full-time positions are hybrid, with many eligible to be completely remote Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance Generous family leave options—including adoption and foster care placements Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account Retirement Savings – 401(k) with company match up to 4% Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications Education Assistance Program – to help colleagues pursue industry/role-specific certifications Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage **Flexible PTO not available in California or the UK Who We Are Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management. Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results. A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law. Caution : Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [email protected].