Senior Field Education Specialist (m/f/d)

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

In this role you will conduct in-house and virtual product training to field support personnel and other technical positions for our Surgical Robotics organization, mainly for the HUGO RAS and Sentire. You will obtain information from subject matter experts needed to prepare training materials, develop course content, determine methodology, and coordinate the development of training aids. You will be asked to present complex concepts clearly and concisely to a technical audience, facilitate group work and tasks, and monitor and communicate effectiveness of program training to broader teams. In this position you will also be responsible for providing product technical support for global field service escalations, spare parts provisioning, and development of field replaceable unit strategy in collaboration with the Robotic Assisted Surgery (RAS) operations team and Principal technical Service Lead.

This role will cover the EMEA region and is a remote role. This means your home/remote location is the primary work location. There will however be a requirement to travel up to 50% of the time to different Hugo/Sentire training centers within EMEA (primarily Munich Germany and Strasbourg France, but with the possibility of travelling to any of the 8 EMEA training centers) to conduct training.

Responsibilities may include the following and other duties may be assigned:

• Plans, develops and coordinates technical training programs to support field support personnel for the Surgical Robotics portfolio (HUGO RAS and Sentire)
• Obtains information needed to prepare technical training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids with guidance from the team manager
• Draws on technical and/or field experience/practice to help shape training design and curriculum content development
• Maintains communication with field support personnel and team leads to ensure effectiveness of training
• Drive field service escalation management for supporting installed systems in the field
• Provide field service escalation support by following the appropriate use of the escalation process, when other avenues for the resolution are exhausted. This activity may include travel to sites to perform both system repair, validation, and data gathering
• Provide timely and accurate follow-up to broader Services team (outside of Surgical Robotics) for call closure and escalation follow-up

Required Knowledge and Experience:

• Bachelors degree with 4+ years of relevant field support, training/education, clinical, or engineering experience, or advanced degree with 2 years of experience
• Familiarity with most commonly used field test equipment (i.e. power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings and diagrams
• Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages (such as SAP, ServiceMax, and SalesForce.com)
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner to a global audience
• Responsible problem solver and action oriented in resolving field escalation issues and meeting customer requirements
• Provide timely and accurate follow-up to broader Services team (outside of Surgical Robotics) for call closure and escalation follow-up

Training/education experience in the medical device industry or other regulated industry is desirable. Curriculum development experience and experience with digital training (e-learning) platforms is considered a plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: France: 58,400.00 EUR - 87,600.00 EUR | Germany: 72,800.00 EUR - 109,200.00 EUR |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Who We Are

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

What We Do

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

How We Are Different

These commitments set our team apart from the rest:

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

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