Job Description This is a remote position. The Castillian has been deployed to a telecommunication client and is currently focused on carrying out the following tasks: Working on the enhancement of the client’s business websites and fixing the bugs found. Refactoring the chat widget to align it with the SaaS client's branding and troubleshooting issues that are encountered. Handling reports upgrades on both B2B and B2C websites of the clients. Working on the continuous improvements of the Customer 360 application, including updating the backend engine to improve how subscription packages are terminated, implementing emergency chat settings to assist customers without escalation; and developing call and chat features where calls and chats between clients and representatives will be captured on the web. Performing gradual migration of the Customer 360 hybrid application from AngularJS to Angular. Implementing Two-Factor Authentication (2FA) across all client interactions involving sensitive account access within the client's main application. Implementing white labeling enhancements to customize chatbots for multiple clients, including logos, icons, and imagery. Conducting peer code reviews to ensure code quality, adherence to coding standards, and application stability, identifying issues early and preparing solutions for smooth and timely deployment. Contributing to the improvement of a new WordPress website project focusing on creating new contents, designs, building pages, translations, and adding multiple languages.
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