Senior Healthcare Solutions Consultant

Position Summary:

The Solution Consultant role is a highly visible, field-facing strategic role for a subject matter expert who wants impact without people management. The incumbent will use appropriate education to protect retention, accelerate solution adoption, and strengthen Pareto’s position as a strategic partner. This role will partner closely with Account Managers to identify opportunities where deeper solution engagement can increase adoption, improve outcomes, support retention, and expand Savings Engine participation. This role complements Customer Management by bringing advanced solution, technical, and clinical depth to our highest-priority customers.

The Solution Consultant is responsible for maximizing adoption, utilization, and value realization of Pareto’s priority Savings Engine solutions. Serving as Pareto’s clinical and technical subject matter expert, this role partners with Account Managers, consultants, employers, Product, Clinical, and vendor teams to accelerate adoption, improve customer outcomes, and strengthen retention. Through education-first engagement, deep expertise, and strong cross-functional collaboration, the Solution Consultant helps customers navigate complex Savings Engine strategies, realize greater value from solutions, and increase long-term participation. This role also serves as a critical bridge between the field, Product, Clinical, and vendor partners to ensure solutions are effectively appropriately, implemented, and continuously improved based on customer feedback.

Key Responsbilities:

Drive Solution Adoption and Utilization

• Lead or support strategic consultant and employer meetings to explain solution value, fit, and integration in a disciplined, education-first manner.
• Partner with Account Managers on Pareto’s highest value and most complex customer opportunities where specialized healthcare expertise can materially improve adoption and customer outcomes.
• Build confidence through education with the goal of converting appropriate opportunities into adoption.

Provide Deep Technical and Clinical Expertise

• Deliver strategic education to help employers and consultants get the most from adopted solutions.
• Partner with customers to evaluate complex population health, pharmacy, and cost-containment opportunities and recommend the most effective solution strategy.
• Understand and address complex customer questions and implementation challenges, identifying recurring pain points and leveraging field insights to improve solution adoption, streamline support, and drive scalable operational improvements.
• Engage internal clinical, product, and vendor resources as needed to support successful outcomes.

Enable the Field

• Develop and deliver scalable education strategies that increase field competency, raise solution knowledge, and reduce long-term reliance on specialist support.
• Identify risk early through oversight and reporting; partner with Product and vendors to resolve issues proactively.
• Provide subject matter expertise to Operations and Product teams developing effective Account Manager plays to drive adoption motions.

Own the Feedback and Vendor Loop

• Act as a bridge between the field, Product, Clinical, and vendor partners operational priorities and improvements by bringing structured field insights and measurable customer feedback to improve solution performance at scale.
• Partner with Product to define vendor support needs, including escalation paths, dedicated support models, or engagement tools.

Required Skills & Qualifications:

Healthcare & Clinical Expertise

• 7+ years of customer-facing experience in employer-sponsored healthcare, employee benefits, healthcare consulting, pharmacy, population health, or related healthcare solutions, with demonstrated experience advising employers, benefits consultants/brokers, or other healthcare decision-makers.
• Demonstrated ability to translate complex healthcare, clinical, or technical concepts into clear recommendations for non-technical audiences.
• Experience influencing customer or consultant decisions, driving solution adoption, or demonstrating measurable value from healthcare programs or solutions.
• Strong understanding of employer-sponsored healthcare and the healthcare benefits ecosystem; clinical or pharmacy expertise is a plus, but not required.

Consultative Communication & Influence

• Strong presentation and facilitation skills with the ability to simplify complex concepts for consultants, employers, and other non-technical audiences.
• Demonstrated ability to influence customer or consultant decisions and drive solution adoption and value realization.
• Credible and confident engaging with consultants, employers, and internal partners.

Learning Agility

• Comfortable operating in a fast-evolving healthcare, product, and market environment.
• Curious, adaptable, and proactive in developing expertise across new solutions and healthcare topics.

Cross-Functional Collaboration

• Proven ability to partner effectively with Product, Clinical, vendors, and Customer Management teams to solve customer challenges and drive outcomes.
• Strong organizational and follow-through skills, with the ability to manage multiple priorities and stakeholders.

Customer-Centric Mindset

• Outcome-oriented approach grounded in trust, customer value, and long-term partnership.
• Consultative, non-transactional sales mindset with an ability to connect customer needs to appropriate solutions.

Minimum Requirements:

• Bachelor's degree. Clinical or advanced healthcare credentials (e.g., PharmD, RN, MPH) are a plus, but not required.
• Customer-facing experience in healthcare, benefits consulting, pharmacy or related field.
• Willingness to travel as needed to support field engagements, upward of 50% travel.
• 7-10+ years of relevant experience

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement
• Engaging hybrid work environment