Senior Housekeeping Executive

We're Hiring: Senior Housekeeping Executive

Location: United Arab Emirates (Remote)

Employment Type: Full-Time

Experience Level: Senior

Work Arrangement: Fully Remote

About Us

We are a globally focused organization committed to delivering exceptional hospitality, accommodation, cleanliness, comfort, and guest experiences across diverse markets.

Our teams collaborate across Housekeeping, Front Office, Guest Services, Engineering, Security, Food & Beverage, Laundry, Procurement, Human Resources, and external service providers to maintain high standards of cleanliness, presentation, safety, and operational efficiency.

The Role

We are seeking an experienced Senior Housekeeping Executive to oversee housekeeping operations, room and public-area cleanliness, team performance, guest satisfaction, linen and laundry coordination, inventory control, hygiene standards, and operational quality.

The ideal candidate will combine strong housekeeping expertise with operational leadership, attention to detail, service excellence, cost awareness, and effective team management to ensure accommodation and guest areas consistently meet required standards.

Key Responsibilities

• Develop and implement housekeeping standards, procedures, checklists, and operating guidelines.
• Oversee daily housekeeping operations across guest rooms, suites, public areas, back-of-house areas, and other assigned facilities.
• Ensure guest rooms are cleaned, inspected, prepared, and released according to established standards.
• Coordinate room-cleaning schedules based on arrivals, departures, occupancy, stayovers, VIP requirements, and operational priorities.
• Assign rooms, floors, public areas, and other responsibilities to housekeeping team members.
• Monitor room attendants, supervisors, public-area attendants, housemen, and other housekeeping personnel.
• Conduct regular inspections of guest rooms, corridors, public areas, service areas, and facilities.
• Verify cleanliness, presentation, maintenance condition, amenities, supplies, linen, and room readiness.
• Ensure housekeeping standards are consistently maintained across all guest-facing areas.
• Coordinate closely with Front Office regarding room status, arrivals, departures, early check-ins, late check-outs, and room priorities.
• Ensure room-status information is accurate and updated promptly in the property-management system.
• Prioritize VIP rooms, special occasions, repeat guests, long-stay guests, and other priority accommodations.
• Coordinate special room setups, amenities, decorations, welcome arrangements, and guest preferences.
• Monitor guest housekeeping requests and ensure timely completion and follow-up.
• Handle housekeeping-related complaints and service-recovery situations professionally.
• Investigate recurring guest complaints and implement corrective actions.
• Maintain strong communication with Guest Services, Front Office, Engineering, Security, and other departments.
• Coordinate with Engineering regarding room defects, maintenance issues, equipment failures, and urgent repairs.
• Identify maintenance issues during room inspections and ensure they are reported and followed through to resolution.
• Monitor the condition and availability of housekeeping equipment, cleaning machines, tools, carts, and supplies.
• Establish appropriate cleaning schedules for rooms, public areas, back-of-house areas, and periodic deep-cleaning activities.
• Coordinate deep cleaning, preventive cleaning, seasonal cleaning, and special housekeeping projects.
• Ensure cleaning chemicals are stored, labeled, handled, and used according to approved procedures.
• Maintain appropriate chemical-safety, equipment-safety, and workplace-safety practices.
• Ensure housekeeping activities comply with applicable hygiene, health, safety, environmental, and company requirements.
• Coordinate linen collection, distribution, storage, replacement, and inventory management.
• Work closely with Laundry teams to maintain adequate linen, towels, uniforms, and other textile supplies.
• Monitor linen quality, damage, shortages, losses, and replacement requirements.
• Control housekeeping consumables, guest amenities, toiletries, cleaning products, stationery, and operating supplies.
• Conduct regular inventory counts and investigate unusual stock variances.
• Establish minimum and maximum stock levels for housekeeping supplies.
• Coordinate with Procurement and Stores to ensure timely availability of required materials.
• Monitor consumption patterns and identify opportunities to reduce waste and operating costs.
• Control breakage, damage, wastage, and unnecessary consumption of housekeeping resources.
• Prepare housekeeping schedules, duty rosters, shift assignments, and manpower plans.
• Monitor attendance, punctuality, productivity, workload, overtime, and staffing requirements.
• Adjust manpower deployment according to occupancy, room volume, events, and operational demand.
• Train new employees on housekeeping procedures, cleaning standards, guest service, safety, and equipment usage.
• Conduct regular refresher training and practical coaching for housekeeping employees.
• Develop training materials covering room cleaning, public-area cleaning, hygiene, chemical handling, equipment use, guest interaction, and service standards.
• Conduct performance reviews and provide coaching, feedback, and development plans.
• Monitor employee grooming, uniforms, conduct, communication, and professional standards.
• Promote teamwork, accountability, discipline, and service excellence within the housekeeping function.
• Establish quality-control inspections and housekeeping audit procedures.
• Track recurring quality issues and implement corrective and preventive actions.
• Maintain accurate housekeeping records, inspection reports, room-status reports, inventory records, maintenance requests, and training documentation.
• Monitor lost-and-found procedures and ensure guest property is handled, documented, stored, and returned according to company requirements.
• Maintain confidentiality and appropriate controls when handling guest belongings, room information, and personal data.
• Coordinate housekeeping requirements for events, group arrivals, conferences, weddings, VIP stays, and high-occupancy periods.
• Develop contingency plans for staffing shortages, supply disruptions, equipment failures, water interruptions, maintenance emergencies, and other operational issues.
• Monitor pest-control activities and coordinate appropriate corrective actions where required.
• Support sustainability initiatives involving water, energy, chemicals, laundry, waste reduction, and environmentally responsible housekeeping practices.
• Monitor housekeeping-related budgets, operating expenses, labor costs, and supply expenditure.
• Support annual budgeting and periodic forecasting for housekeeping operations.
• Review departmental costs and identify opportunities to improve efficiency without compromising guest experience.
• Evaluate external housekeeping, laundry, pest-control, cleaning, and other service providers where applicable.

Key Performance Indicators

• Guest room cleanliness score
• Public-area cleanliness score
• Housekeeping inspection pass rate
• Room readiness rate
• Room turnaround time
• Average room cleaning time
• Room attendant productivity
• Rooms cleaned per labor hour
• Housekeeping response time
• Guest housekeeping request completion rate
• Housekeeping complaint rate
• Guest satisfaction score
• VIP room preparation accuracy
• Special-request fulfillment rate
• Repeat housekeeping complaint rate
• Room-status accuracy
• Front Office coordination accuracy
• Maintenance issue reporting rate
• Maintenance request closure time
• Preventive maintenance identification rate
• Linen availability
• Linen inventory accuracy
• Linen loss and damage rate
• Towel and textile replacement rate
• Housekeeping supply availability
• Inventory variance
• Consumables usage per occupied room
• Cleaning chemical consumption
• Waste reduction
• Housekeeping cost per occupied room
• Labor cost efficiency
• Overtime utilization
• Budget adherence
• Supplier performance
• External-service SLA compliance
• Staff attendance
• Staff productivity
• Training completion
• Employee competency assessment
• Employee turnover
• Safety compliance
• Chemical-handling compliance
• Equipment inspection compliance
• Lost-and-found compliance
• Hygiene and sanitation compliance
• Sustainability performance
• Deep-cleaning completion
• Housekeeping audit completion
• Corrective-action closure rate
• Operational incident rate
• Management-reporting accuracy

Ideal Candidate

The successful candidate should have strong experience in housekeeping operations, hotel operations, hospitality services, resorts, serviced residences, luxury accommodation, facilities services, or other premium guest environments, preferably within a high-volume or internationally operated property.

The candidate should demonstrate:

• Proven experience supervising or managing housekeeping operations.
• Strong knowledge of guest-room cleaning, public-area cleaning, housekeeping standards, and inspection procedures.
• Experience managing room attendants, housekeeping supervisors, public-area teams, housemen, and related personnel.
• Strong understanding of room-status management and coordination with Front Office.
• Experience handling VIP rooms, special requests, guest preferences, and service-recovery situations.
• Excellent attention to cleanliness, presentation, hygiene, and detail.
• Strong understanding of linen, laundry, amenities, chemicals, equipment, and housekeeping supplies.