Senior HR Operations Specialist

Key Responsibilities

• Manage core employee lifecycle processes including onboarding, probation, employee changes, family leave and offboarding.
• Prepare employment contracts, offer letters, amendments and other employee correspondence.
• Maintain accurate employee records across HR systems and internal records.
• Support right-to-work and immigration administration.
• Respond to HR queries from employees and managers and resolve operational issues where appropriate.
• Ensure HR processes are delivered accurately and consistently across different offices.

• Support the administration and ongoing development of HR systems.
• Maintain high levels of data accuracy and carry out regular audits and checks.
• Produce HR reports and management information.
• Use Excel to analyse employee data and identify trends or inconsistencies.
• Support HR system improvements, testing and implementation.
• Maintain HR process documentation, templates and guidance.

• Coordinate monthly payroll inputs including joiners, leavers, salary changes and other employee updates.
• Review payroll information and investigate discrepancies before payroll is finalised.
• Support the administration of employee benefits including healthcare, pensions and other UK benefits.
• Work with Finance, payroll providers and benefits suppliers as required.

• Identify opportunities to improve, simplify or automate HR processes.
• Support or lead HR Operations projects and system improvements.
• Contribute to annual processes including performance reviews, salary reviews and benefits renewals.
• Work collaboratively with HR colleagues across different countries and time zones.
• Support wider HR projects and initiatives as required.

• Work closely with Recruitment to ensure a smooth transition from candidate to employee.
• Support pre-employment checks, offers and onboarding administration.
• Provide additional recruitment support during busy periods where required.

Skills, Knowledge & Expertise

• At least five years' experience in HR Operations, HR Administration, People Operations or a similar role.
• Strong experience managing employee lifecycle processes.
• Strong practical experience using HRIS or people management systems.
• Experience working with HR data, reporting and Excel.
• Experience supporting payroll and benefits administration.
• Strong attention to detail and accuracy.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence working independently and taking ownership of tasks.
• Strong written and verbal communication skills.
• Ability to work effectively with employees, managers and senior stakeholders.

• Experience working within an international or multi-country organisation.
• Experience with NetSuite
• Experience improving or implementing HR systems and processes.
• Experience producing HR reports or people analytics.
• CIPD qualification or currently working towards one.

Equal Employment Opportunity (EEO)

Benefits