Senior Human Resources Specialist

Position Title: Senior Human Resources Specialist (Employee Benefits) Work Location: Remote Job Type: Full-time, Contract Summary C² Technologies seeks a Senior Human Resources Specialist to support federal retirement and employee benefits operations for a government client. Working under program leadership, this role provides advanced advisory and counseling support on retirement and benefits matters, reviews and resolves complex cases, supports employees through key HR and benefits milestones, and helps ensure accurate, timely, and policy-compliant service delivery. This position also contributes to training, process improvement, and procedural guidance related to federal retirement and benefits administration Responsibilities • Provide advanced guidance and counseling on federal retirement, health insurance, life insurance, Thrift Savings Plan, and related employee benefits programs • Review, analyze, and resolve complex retirement and benefits cases, including sensitive or contested matters • Review and correct retirement system determinations under applicable federal retirement rules and policies, including FERCCA-related issues • Explain eligibility requirements, benefit entitlements, and election options for retirement, health insurance, life insurance, Thrift Savings Plan, Social Security, and workers’ compensation programs • Provide advisory services on voluntary, disability, deferred, and postponed retirement cases, including support for general retirement provisions and special retirement coverage populations such as Law Enforcement Officers and Customs and Border Protection Officers • Review benefits and retirement documents, including beneficiary forms and FEHB and FEGLI enrollment forms, for accuracy, completeness, and compliance • Prepare clear, well-documented responses to employee, retiree, management, and stakeholder inquiries • Utilize HR systems and tools to manage and track workload, including Salesforce, HRBE, SharePoint, HRIS platforms, and other federal HR systems • Develop and deliver training sessions, briefings, and educational materials for employees and management in individual, group, in-person, and virtual settings • Update and refine Standard Operating Procedures and other process documentation related to retirement and benefits processing • Serve as a liaison among supervisors, employees, senior leadership, and external stakeholders on retirement and benefits matters • Collaborate with OPM, benefit carriers, and other federal agencies on casework, issue resolution, and program coordination, as needed • Contribute to process improvement efforts and perform other duties as assigned Requirements Education Requirement • Bachelor’s or Master’s degree in Human Resources, Business, or a related field, or equivalent experience Experience Requirement • 5 to 10 years of HR experience with strong knowledge of federal retirement and employee benefits programs • Demonstrated experience providing advisory and counseling support on federal retirement, health benefits, life insurance, and Thrift Savings Plan matters • Experience resolving complex or sensitive retirement and benefits cases • Experience interpreting and applying OPM policies, federal HR regulations, and benefits guidance • Experience preparing written responses, case documentation, and recommendations related to retirement and benefits matters • Experience supporting employees covered under both standard federal retirement provisions and special retirement coverage populations is preferred • Excellent oral and written communication skills • Strong organizational and problem-solving abilities • High attention to detail, confidentiality, and professionalism • Ability to provide empathetic, accurate, and clear counseling to employees navigating sensitive benefits and retirement issues • Ability to explain complex benefits rules and requirements to employees, managers, and stakeholders • Ability to work collaboratively across teams and agencies while managing competing priorities Experience Requirement – Tools and Software • Proficiency with HRIS and federal HR systems • Strong skills with Microsoft Office Suite and data tracking tools • Experience using Salesforce, HRBE, SharePoint, or similar case management and workflow tools is preferred Additional Requirements Due to contractual requirements, only U.S. citizens are eligible for consideration. Employment is contingent upon the ability to obtain and maintain a DHS background investigation/security clearance . Disclaimer and Equal Employment Opportunity Statement This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Base Salary Range: $65,000 – $75,000 / year. Our salary ranges are determined by role, level, and structural alignment. Individual pay is influenced by several factors, including the candidate's work location, relevant experience, skillset, and contract constraints. Benefits: At C 2 Technologies, we support our team with a comprehensive benefits package designed to enhance your overall well-being. We offer comprehensive medical, dental, and vision insurance options; 401(k) retirement plan with company match and Paid Annual Leave (PAL), 11 paid federal holidays and other paid leave programs. We also offer employer paid life insurance, supplemental insurances for accident, critical illness and hospital care, short-term/long-term disability coverage, and an Employee Assistance Program (EAP). All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis. C² Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, marital status, national origin, age, veteran status, disability, or any other class. U.S. Citizenship is required for most positions. EOE/M/F/Disabled/Veteran.