Senior Infrastructure Engineer

Overall Purpose

Provide technical support and management of internal SCC, Data Centre Services, and customer server infrastructures, including operating systems, virtualization, and Exchange environments.

Key Responsibilities

• Monitor and maintain infrastructure to meet agreed service levels.
• Manage incidents, problems, and authorized changes (including CAB participation).
• Perform root cause analysis for recurring issues.
• Maintain and update technical documentation.
• Conduct scheduled maintenance, patching, and upgrades.
• Collaborate on continuous improvement across datacentre platforms.
• Log and escalate issues with third-party vendors (e.g., Microsoft, VMware, Citrix).
• Support project delivery and ensure solutions align with customer requirements.
• Act as escalation point for major incidents.
• Support service acceptance for new implementations and upgrades.
• May be required to occasionally to fill in single shifts on managed services shift roster.

Essential Skills & Experience

• 3–5 years supporting enterprise clients across at least two of these areas:
• Virtualization (vCenter, vSphere, ESXi, etc.)
• End-user VDI (XenApp, VMware Horizon, etc.)
• Microsoft Server & AD (DNS, GPO, DHCP)
• SCCM, Anti-virus, Web filtering, Encryption solutions
• Exchange / Office 365
• Strong troubleshooting skills in complex, multi-site environments.
• Experience using Service Desk tools.
• Strong English communication skills (written & verbal).
• Customer-facing experience and documentation skills.

Desirable

• ITIL certification or knowledge.
• Degree in Computer Science or related field.
• Experience in multi-client or managed service environments.

3. Report Line: Technical Service Manager

-------------------------

📬 Send your résumés to: sccvn.talent@scc.com

📍 Fl. 8 MapleTree Building - 1060 Nguyen Van Linh, District 7, HCMC

🌍 About SCC Vietnam

SCC (Specialist Computer Centres) is a UK-based IT leader operating in over 50 countries with 2,500+ enterprise customers. In Vietnam, we build critical software systems, infrastructure support, and digital transformation services for our UK & French clients.

⸻

🎁 What We Offer

• Competitive salary, performance bonus & 13th-month salary.

• Premium healthcare (includes dependents), annual health check.

• Hybrid working policy & international exposure.

• Travel insurance, annual trip, training & certifications support.

⸻

🚀 Ready to join a team that builds systems powering the UK’s national infrastructure?