Senior Infrastructure Engineer, Platform

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Mission & The Work Team Infrastructure builds the backbone of Glia’s cloud-native core. We bridge the gap between high-velocity development and rock-solid reliability, ensuring our product teams can ship fast without breaking things. Main responsibilities include: Core Reliability & Security: Maintain, troubleshoot, and harden Glia’s cloud-native infrastructure and security posture. Developer Enablement: Design and manage the CI/CD pipelines and telemetry tools that empower our product teams to ship with confidence. Infrastructure Collaboration: Guide internal teams on best practices and work with key third-party vendor integrations. Our Collaboration Model We are a remote-first team distributed across Portugal, Poland, Estonia, and Canada, working across EET and EST timezones. While we embrace remote collaboration, we have offices in Tallinn and Tartu for those who prefer them. We also gather the full team in Estonia twice a year to innovate and connect in person. Our tech stack Infrastructure: AWS, Kubernetes (AWS EKS), Istio, APISIX Persistence: Amazon RDS for PostgreSQL, Apache Druid, Snowflake Cache: Amazon ElastiCache for Redis Event Streaming: Apache Kafka Message Broker: RabbitMQ Monitoring: DataDog CI/CD: Jenkins, GitHub Actions Infrastructure as Code: Terraform, Ansible Programming Languages: Golang, Python. What We’re Looking For Experience in building and maintaining reliable and highly available systems Experience in working with AWS cloud infrastructure and running containerized applications At home with Linux/Unix tools and ecosystem Infrastructure-as-Code enthusiast Experience in coding that extends beyond scripting Familiarity with core networking protocols and network troubleshooting Proficiency in written and spoken English. Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @ glia.com and @ gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]