Senior Infrastructure Support Engineer

POSITION OVERVIEW The Senior Infrastructure Support Engineer role is responsible for the operations of secure and highly available eDiscovery platforms, servers, and networks. They, install, maintain, upgrade, and continuously improve the client’s operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the eDiscovery; problems and planning for growth. Successful infrastructural engineers should have good communication and collaboration skills, excellent analytical, problem-solving and time-management skills. The Infrastructure Engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. The scope of the role will include responsibility for the upgrade activities of eDiscovery applications. This is a fully remote role with the potential for some travel based on client needs. We are currently only hiring in the USA, Poland, and India for this opportunity. RESPONSIBILITIES INCLUDE… Implementation and Support of eDiscovery applications and supporting infrastructure eDiscovery software support, with the ability to triage and route calls to appropriate parties Assisting Application Support Engineers with application issues; employing root causes analysis Ensuring client environments adhere to System Requirements as outlined by the George Jon best practices Maintaining client environments across George Jon’s global footprint. Developing in-depth knowledge of George Jon’s offerings and how it relates to the customer’s needs Assisting Team Members and/or providing escalation support Creating and editing documentation of internal processes and procedures Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Entering all work as service tickets into ConnectWise; managing and logging all time and expenses REQUIREMENTS Intermediate knowledge of Relativity, NUIX, and LAW software platforms Windows Server 2012 and above Administration Scripting & Automation Microsoft SQL Server Microsoft IIS Microsoft Clustering Firewall Administration (SonicWALL preferred) Advanced Networking Virtualization administration (VMWare preferred) Storage (SAN, NAS, DAS) Cisco routing and switching; Force10 a plus Dell Hardware and Software experience Ticket management; issue tracking, change log management Understanding of the EDRM Framework Ability to work and communicate effectively in a team, and while working independently Ability to embrace a fast-paced, occasionally high-pressure, environment and thriving while handling multiple projects/issues NICE-TO-HAVES Relativity Infrastructure Specialist or Relativity Certified Administrator Ability to travel internationally ABOUT THE COMPANY GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey. Our team of tech wizards, customer champions and savvy business experts is grounded in a set of shared values: Ingenuity is the driving force behind our innovation and growth . We encourage creativity, problem-solving, and the pursuit of new ideas. Respect is the cornerstone of every interaction . We treat each other with dignity and celebrate the unique perspectives of all individuals. Integrity is our moral compass . We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors. Collaboration is what fuels our success . Team members work in harmony, leveraging diverse skills to achieve common goals. Some of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more. GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to [email protected].