Senior International Payments & Investigations Analyst

Your Role:

• Monitor the repair queue in the core banking system and ensure payments are processed accurately within applicable currency cut-off times.

• Input and approve manual payments, including single currency and FX payment instructions, in line with internal controls and approval requirements.

• Perform signature verification and call-back controls on manual payment instructions where required.

• Support payment investigations by raising and managing cases with correspondent banks and counterparties, including non-receipt of funds, beneficiary claims and payment amendment requests.

• Create, input and approve investigation-related SWIFT messages and monitor incoming SWIFT message types, ensuring items are assigned to the relevant teams for action.

• Complete cash reconciliations across multiple nostro and currency ledger accounts, investigating open breaks and ensuring ownership is assigned to the appropriate operational teams.

• Report unresolved nostro reconciliation items and aged open breaks to the relevant operational teams and escalate where timelines or risk thresholds require management attention.

• Liaise with KYC, AML and Compliance teams to support payment screening, regulatory queries and payment investigation requirements.

• Monitor central team mailboxes and personal inboxes, ensuring stakeholder queries are handled accurately, efficiently and within expected timelines.

• Liaise with Treasury Front Office, fund administrators, account managers and clients on late payment requests, escalations and issue resolution.

• Carry out intra-day checks and control checklists to confirm completion of daily payment, investigation and reconciliation tasks within designated deadlines.

• Prepare journals related to bank charges and support related reconciliation or investigation activity.

• Identify process gaps, document findings and propose practical solutions to management.

• Periodically review SOPs and work instructions to ensure processes remain accurate and up to date.

• Escalate errors or control issues to management in a timely manner and assist with incident report write-ups where required.

• Run and circulate end-of-day reports.

• Support ad hoc tasks and projects as they arise.

About You:

• Minimum of 3 years’ experience in payments operations, with SWIFT and ISO 20022 knowledge considered a strong advantage.

• Demonstrated experience approving payments in a controlled, deadline-driven environment.

• Strong accuracy, numeracy and attention to detail, with the ability to identify and resolve issues effectively.

• Work well under pressure, prioritise competing tasks and consistently meet strict deadlines.

• Proven ability to manage multiple tasks while maintaining quality and control standards.

• Good working knowledge of Microsoft Office and comfortable using banking, payment or workflow systems.

• Clear communicator with strong interpersonal skills and the confidence to work with internal teams, clients and banking partners.

• Adaptable, proactive team player with a practical approach to problem solving and continuous improvement.

• Sound judgement to escalate issues, risks or delays to Supervisors or Management in a timely manner.

Skills and Behaviors You'll Bring:

Building Future Readiness – Demonstrates resilience by adapting well to change and is committed to improving knowledge and skills for the future.

Delivering Client Excellence – Partners with internal and external clients to understand needs, develop solutions and deliver an excellent client experience.

Problem Solving & Decision Making – Demonstrates Data Literacy to analyze issues, identify practical solutions, and make informed decisions while taking responsibility for outcomes.

Building Relationships – Builds trusted relationships in an inclusive way. Positively influences outcomes while strengthening working relationships.

Emotional Intelligence – Demonstrates self-awareness in identifying emotions, understanding triggers, and choosing appropriate behavior for the circumstance. Recognizes when biases may be impacting decisions. Seeks to understand and empathizes with others’ emotions and perspectives.

Managing Risk – Commits to protecting Citco by being aware of internal and external risks, thinking ahead to understand how those risks could affect people, processes or outcomes. Takes proactive steps using sound judgement to support safe and effective decision making. Values and promotes a strong risk culture.

AI & Digital Literacy – Demonstrated ability to leverage AI-powered tools and evolving digital technologies to enhance productivity, efficiency, and quality of work

Learn more about Citco's expected skills, behaviors, and the hiring process at Careers FAQ

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.