Senior IT Business Analyst, GA Delivery

Senior IT Business Analyst, GA Delivery

We are seeking a Senior IT Business Analyst to support Manulife’s General Account (GA) operations across Asia by translating business strategy into technology solutions. This role requires a unique blend of business acumen, technical expertise and strong stakeholder management to lead and implement solutions.

Collaborating with the Head of GA Investments Asia COO Team and various Operations and Technology groups, this individual will execute prioritized initiatives to support the expansion of the GA Asia business and its technology transformation from end-user tools to modern technology platforms.

Position Responsibilities:

• Partner with GA stakeholders (Investments, Asset Liability Management, Treasury, Finance, Risk) to analyze, and document business requirements, user stories, and process flows for Asia markets.

• Manage backlog, stakeholder communication and lead end-to-end delivery for GA-related technology, collaborating with global teams for centrally managed systems.

• Map and optimize business processes; recommend automation, data quality controls, and operational efficiencies.

• Support integrations with investment platforms (e.g., OMS, PMS), accounting systems, risk engines, and finance/reporting tools; manage cross-system dependencies.

• Monitor post-implementation outcomes, KPIs, and adoption; lead continuous improvement and change management.

Required Qualifications:

• Bachelor’s degree in Information Systems, Finance, Engineering, or related field; Master’s a plus.

• >5 years as an IT Business Analyst or Product Owner in financial services; experience with insurance General Account or institutional asset management strongly preferred.

• Analytical thinker with strong problem-solving, prioritization, and decision-making skills.

• Strong domain knowledge in fixed income, mortgages/loans, private assets, alternatives, derivatives, FX, and liquidity management.

• Hands-on experience with investment/finance systems: OMS/PMS, ETP (e.g. BTBS, TradeWeb, FXConnect), investment accounting (e.g., SimCorp, Aladdin), risk/analytics (e.g., MSCI/Barra, Bloomberg PORT), data platforms/warehouses (Databricks/SQL), and reporting tools (Power BI).

• Solid understanding of data governance, data quality controls, master/metadata management, and reference data.

• Experience working in Agile (Scrum/Kanban) and hybrid delivery environments; comfortable with Jira/Confluence and DevOps practices.

• Excellent communication, workshop facilitation, and stakeholder management across business and technology.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.