Senior IT Project Manager – Salesforce / CRM

JOB TITLE: SENIOR IT PROJECT MANAGER – SALESFORCE / CRM

LOCATION: 1000 BRUSSELS, BELGIUM

LANGUAGES: ENGLISH, FRENCH, DUTCH

WORK MODE: 100% (FULL TIME&HYBRID/ (2-3 DAYS ONSITE PER WEEK))

CONTRACT DURATION: 03/11/2026 - 03/11/2027+WITH POSSIBLE OF EXTENSION

JOB DESCRIPTION:

CONTEXT:

• Client is implementing a multi-year digital transformation programme to modernise its IT and Data environment, improve business processes and strengthen internal capabilities.
• The programme is orchestrated by the Head of Transformation (Digital Strategy Manager), supported by IT, Data and PMO Managers, a Business Partner / Functional Analyst and an Architecture Review Board (ARB).
• In this context, Client is seeking the services of an experienced Senior IT Project Manager with strong Salesforce / CRM expertise to lead complex CRM transformation and integration projects, ensure successful delivery and contribute to the overall digital transformation roadmap.

MISSION:

• Lead Salesforce / CRM projects from initiation to deployment and operational handover.
• Manage scope, planning, budget, quality, risks and dependencies.
• Coordinate Salesforce specialists, IT/Data teams, business stakeholders and external suppliers.
• Oversee CRM configuration, customisation, integration and data migration activities.
• Ensure alignment between CRM solutions, business processes and enterprise architecture.
• Coordinate testing, user acceptance, deployment and transition to RUN.
• Manage dependencies with other applications, platforms and digital transformation projects.
• Ensure clear reporting, timely escalation and compliance with programme governance.
• Anticipate delivery issues and propose pragmatic corrective actions.

PROFILE:

• Minimum 10 years of experience in IT project management.
• Minimum 5 years of proven Salesforce / CRM project delivery experience.
• Successful delivery of at least two significant Salesforce implementation, migration or transformation projects.
• Strong understanding of Salesforce architecture, CRM processes and integration challenges.
• Experience managing multidisciplinary teams and external implementation partners.
• Proven experience in complex, multi-stakeholder and matrix organisations.
• Strong business and IT understanding.
• Public-sector experience is an asset.

SKILLS:

• API/middleware/systems integration
• Cloud
• CRM Integration & Data migration
• Interpersonal skills
• IT project Management
• ITIL
• PMI/Prince 2 certification
• Public Sector Experience
• Risk Management
• Salesforce
• Salesforce certification
• Salesforce Platform & Integration
• Stakeholder Management