Senior Jira/Confluence Administrator - L2 Support Engineer - Mexico City and metro areas

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

We’re seeking a Senior Jira and Confluence Administrator/L2 Support for a client in the financial services industry, specialized in investment management. You will take over day-to-day support of Jira and Confluence across Atlassian Data Center and Cloud for the client’s delivery teams. Platform administration and L2 support are the primary focus, with occasional L3 support for existing React and Node.js applications. A handover period with the outgoing administrator is part of the role.

Your Impact

• Configure and maintain Jira projects, workflows, boards, fields and permissions that support how delivery teams plan and track work.
• Administer Confluence spaces, templates and access permissions to support project documentation and collaboration.
• Investigate access problems, workflow errors and board configuration issues as L2 support for Jira and Confluence, then implement and validate fixes.
• Trace defects in existing React and Node.js applications, including projects built with AI coding tools, as occasional L3 support.
• Deliver tested fixes and targeted enhancements to those applications as needed.
• Learn the client’s configurations during the handover, review open issues with the outgoing administrator and take ownership of recurring support activities

Skills & Experience

• 5+ years of experience as a Jira Administrator.
• Working knowledge of Confluence, including spaces, templates and access permissions.
• Strong background in application or tools administration.
• Practical experience configuring Jira workflows, boards, fields and permissions.
• Experience providing L2 support: diagnosing access, workflow and board configuration issues independently and validating fixes.
• Experience working directly with users to understand what needs to change.

Set Yourself Apart With

• Hands-on administration across both Atlassian Data Center and Cloud.
• JavaScript experience to navigate an unfamiliar React or Node.js codebase and make reliable changes.
• Experience troubleshooting React and Node.js applications, including implementing and testing fixes.
• Familiarity with codebases built with AI coding tools.

Contract
This is a long-term, full-time (Indefinite) contract.

Work Setup
This position follows a predominantly remote working model. Candidates must be based in Mexico City or within commuting distance, and be available to attend the office when required, for occasions such as team events or in-person team meetings. There is no fixed weekly in-office schedule. We are seeking candidates who are comfortable with this level of flexibility.

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com