Senior Key Account Manager

Senior Key Account Manager - Retail

Berlin, Germany | Full-time | Permanent | Hybrid

A global technology and online delivery platform is seeking a Senior Key Account Manager – Retail to acquire and manage medium and large non-food retail partners across Germany. The role combines new business development, strategic account management, senior-level negotiations and long-term commercial growth.

Key Responsibilities

• Identify and acquire new non-food retail partners across Germany.
• Build and manage relationships with senior decision-makers, including C-level stakeholders.
• Lead acquisition, contract, closing and pricing negotiations from preparation through to follow-up and documentation.
• Develop and maintain strong relationships with strategic retail accounts.
• Act as the primary point of contact for partners, providing comprehensive account support.
• Identify opportunities to grow partner revenue through platform services and commercial opportunities.
• Develop long-term strategic customer relationships, including annual business reviews.
• Support and coordinate pilot projects with new and existing partners.
• Work closely with internal management and relevant teams to maximise commercial performance.
• Take ownership of account development and identify new solutions and opportunities within the retail market.

Requirements

• Degree in business, economics or a comparable qualification.
• Approximately 6 years of sales experience, including around 3 years within grocery or retail.
• Proven experience managing strategic accounts and negotiating commercial agreements.
• Strong sales, communication and negotiation skills.
• Professional and confident approach when engaging with senior stakeholders.
• Highly organised, independent and efficient, with the ability to work in a fast-paced environment.
• Strong decision-making, influencing and persuasion skills.
• Commercial and entrepreneurial mindset with a strategic, hands-on approach.
• Ability to develop creative solutions and identify new business opportunities.
• Excellent English skills.
• Willingness to travel.
• Experience with Google Workspace, Slack, Salesforce or similar tools is advantageous.

Compensation & Benefits

• Competitive compensation package.
• Permanent employment contract.
• Hybrid working: 3 days per week in the Berlin-Kreuzberg office and 2 days from home.
• Company car and company mobile phone.
• Urban Sports Club membership.
• €59 monthly travel allowance.
• €90 monthly food credit.
• Company pension scheme with 20% employer contribution.
• Bicycle leasing programme.
• Diverse, international working environment.
• Employee communities and ERGs.
• Regular team events and social activities.

Location: Berlin, Germany

Work arrangement: Hybrid

Employment: Full-time, permanent