Senior Managed Services Consultant

Senior Managed Services Consultant Lead post-implementation billing services, optimise customer platforms, and build trusted relationships — while mentoring others and shaping long-term client success remotely. APPLY NOW Turn complex billing operations into lasting customer value. We’re looking for a senior consultant who can lead post-implementation delivery, optimize evolving billing environments, and build trusted customer relationships. If you combine hands-on platform expertise with clear communication, sound judgement, and a proactive approach to account health, you’ll thrive in this role. Work Setup: Remote . Shifting Schedule. The onsite schedules upon client request. Role Overview As our Senior Managed Services Consultant, you’ll serve as the primary post-implementation contact for an assigned customer portfolio. You’ll lead platform configuration, change, integration, and optimization workstreams within defined service-level commitments; mentor junior consultants; and help strengthen customer retention, utilization, and growth. You may also build deeper functional or technical expertise in areas such as integrations, revenue recognition, data and reporting, or usage-based billing. Key Responsibilities Lead Customer Delivery: Serve as the primary post-implementation contact for assigned accounts, manage recurring check-ins and business reviews, and build trusted long-term relationships with customer stakeholders. Run Platform Operations: Execute platform updates, pricing changes, invoice template maintenance, and other recurring configuration activities. Protect Billing Accuracy: Monitor billing runs, investigate exceptions, and resolve issues before they affect customer invoicing. Deliver Change & Enhancements: Design and implement new business-model configurations, workflow automation, and custom logic while managing change requests within allocated hours and service-level commitments. Maintain Integrations: Monitor CRM, ERP, tax, and payment-gateway integrations, and coordinate with technical teams to troubleshoot API and data-flow issues. Drive Optimization: Identify revenue leakage, under-utilization, and configuration drift, then recommend improvements that increase platform value and reduce churn risk. Manage Governance: Track delivery metrics, service performance, risks, and improvement opportunities using standardized task, collaboration, and quality-management tools. Develop the Team: Mentor junior consultants, share best practices, and contribute to team capability-building. Support Product & Growth: Capture customer feedback, contribute to the product feedback loop, and partner with account teams to identify and advance expansion opportunities. Skills & Experience 5+ years of consulting or implementation experience with a comparable billing/monetization platform. Proven experience leading client-facing workstreams and mentoring junior team members. Strong knowledge of subscription billing, product catalogues, pricing and rating, invoicing, usage processing, and revenue recognition. Hands-on experience in platform configuration, workflow automation, custom logic, reporting, and system integrations. Working knowledge of REST/SOAP APIs, bulk data tools, SQL-based reporting, and integration troubleshooting. Experience with CRM, ERP/GL, payment-gateway, and tax-engine integrations; Salesforce and NetSuite exposure is advantageous. Excellent written and verbal communication skills, with confidence engaging customer stakeholders after go-live. Strong ownership, prioritization, and problem-solving skills in an SLA-driven managed services environment. Ability to collaborate effectively across time zones and work a shifting schedule. Tools & Technology Billing & Monetization: Product catalogues; rate plans; tiered, volume, and usage pricing; subscription lifecycle; invoicing; usage collection; mediation; workflow engines; approvals; customer portals; statements; and email templates. APIs & Development: REST/SOAP APIs, bulk extract and data-loading tools, configurable and nested APIs, web-toolkit development, and SQL-based reporting. Connected Systems: Salesforce, NetSuite, Adyen, Stripe, Cybersource, Braintree, GoCardless, Authorize.net , Stax, Avalara/AvaTax, Vertex, SureTax, and Sovos/OneSource. Security & Access: Roles, permissions, sharing groups, SAML/OpenID single sign-on, OAuth, and two-factor authentication. Delivery & Governance: Jira, Microsoft Teams, GitHub, and Rocketlane or an equivalent delivery and time-tracking tool. Preferred Specializations Data architecture and reporting Integrations and API management Revenue recognition and general ledger Usage-based billing and rating What’s in It for You Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients. Workspaces that Work: Modern offices built for focus, collaboration, and real productivity. Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work. Meals on Us: Complimentary meals once a week on your on-site day. Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start. Compensation You Can See: Transparent salary packages with direct client involvement. Room to Grow: Ongoing training and real opportunities to step into bigger roles. An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia. People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work. A Global Stage: Work directly with international clients and see how teams scale worldwide. About Us At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines. Our Impact Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing. Department Technology Role IT Administrator Locations Makati City, Angeles City, Pampanga Remote status Fully Remote