Senior Manager, Advancement Information Management

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Position Context:

Reporting to the Director, IT Governance and Strategic Planning, for governance and process matters, and with an administrative reporting relationship to the Executive Director, Advancement Operations for commitments, deliverables and business matters, the incumbent will maintain regular contact with the CIO to ensure alignment with McGill’s IT strategy and future. The incumbent is responsible for supporting and advancing the strategic objectives of University Advancement (UA) by aligning business processes with IT governance policies and practices, including IT service management (ITSM), security, architecture standards, delivery cycle process, etc. The incumbent will foster partnerships with Information Technology Services (ITS) to create synergies and optimize resources.

In collaboration with UA stakeholders, the incumbent will develop and maintain a comprehensive business and technology roadmap that identifies current and future investments required to support effective, efficient, and sustainable University Advancement operations.

The incumbent will lead the professionals within Advancement Information Management (AIM) to ensure a sustainable demand management lifecycle that enables appropriate and timely communication of priorities, progress, and outcomes to stakeholders. In support of these objectives, the incumbent will ensure that the AIM team is appropriately staffed and equipped to deliver on its mandate.

Duties and Responsibilities:

• Lead the Advancement Information Management (AIM) team in delivering technology-enabled solutions and services that support the strategic and operational objectives of University Advancement (UA).

• Develop overall department objectives in alignment with UA and ITS strategic objectives and initiatives. Oversee the implementation of short- and long-term plans related to AIM management.

• Play a leadership role in the development, maintenance, and execution of business and technology roadmaps in partnership with University Advancement stakeholders and Information Technology Services (ITS), and other partners as needed.

• Serve as the primary liaison between AIM, business stakeholders, ITS, and third-party service providers, fostering strong partnerships and ensuring alignment between business requirements and technology solutions, including software, licensing, support agreements, and contracted services.

• Manage a team of analysts and specialists, including performance management and development; in conjunction with key stakeholders, define roles and responsibilities for the unit to optimize performance.

• Plan, allocate, and monitor financial, human, and material resources; contribute to budget planning and forecasting; and establish resource priorities to support departmental objectives.

• Oversee and continuously improve the AIM demand management and portfolio management lifecycle, ensuring transparent prioritization, resource allocation, and stakeholder communication.

• Monitor projects, services, and operational performance, identify opportunities for sustainable improvement, and implement corrective actions to achieve desired outcomes and client satisfaction.

• Ensure systems requirements are captured and solutions designed and developed to meet business requirements, in respect with established architecture and in alignment with IT processes and best practices.

• Establish, promote, support and reinforce the use of standards to ensure that the quality, suitability, reliability, stability and availability of business services under AIM’s responsibility is maintained; ensure that quality control is performed at each step of the delivery life cycle.

• Ensure AIM services, solutions, and processes comply with University IT governance frameworks, information security requirements, architecture standards, IT service management (ITSM) practices and others.

• Advise and support business stakeholders in the implementation and evolution of AIM Services for the portfolio business domain under own responsibility.

• Prepare and provide regular status updates to the business stakeholders in UA such as the AIM Steering Committee and Senior Management Committee of University Advancement, as well as IT updates communication required.

• Monitor emerging technologies and industry trends and recommend innovations and improvements that provide business value to University Advancement.
  
  As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.

At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry.

McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate’s record.

McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through accommodation policies and procedures. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

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