Senior Manager, Agency Training and Development

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Manager, Agency Training & Development with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Deliver quality training to the developed training programs, align with the need-based selling concepts in new agent training

• Take ownership of training program and responsible for the quality of training delivery

• Monitor the effectiveness of the programs

• Identify and assess the training needs analysis of the agency force

• Develop programs that address specific business needs

• Play an active role in promoting the communication channel with managers and collect feedback on training program

• Lead projects when required; Play a highly collaborative role in cross-department projects

Required Qualifications:

• University graduate with training and insurance professional qualifications

• Professional qualification on financial planning is preferred

• Track record in developing and executing successful training programs

• Strong communication, interpersonal and presentation skills

• Strong analytical mind and problem-solving skills, with innovation and a customer-care focus

• Independent and self-driven with result-oriented mind set

• Proficiency in English and Chinese, both spoken and written; Putonghua is an advantage

• Proficiency in Learning Management Systems

• Strong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processing

• Candidates with less experience may be considered for Manager Position

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.