Senior Manager, Agentic AI & Integrations

About the role:

The impact you’ll make:

What you will lead

Global Agentic AI Platforms

• Drive the setup, orchestration, governance, and scaling of enterprise agentic AI platforms, including Microsoft Copilot Studio, Databricks, SAP Joule Studio, and other approved technologies.
• Define the global platform roadmap, reusable patterns, guardrails, integration standards, and operating model that enable teams to build secure, interoperable agents across business systems and governed data domains.

ServiceNow & SIAM Product Ownership

• Shape ServiceNow and SIAM into increasingly agentic capabilities through intelligent self-service, workflow automation, proactive operations, and appropriate human oversight.
• Own the vision, roadmap, backlog, lifecycle, architecture guardrails, funding priorities, and value measures for ServiceNow, Service Desk, and SIAM, including Major Incident Management.

Integration & IT Data Foundations

• Orchestrate how Microsoft 365, ServiceNow, SAP, Power BI, Databricks, and other platforms exchange data through purposeful, governed, and supportable integrations.
• Own platform and data outcomes for the CMDB, service portfolio, asset and licence data, knowledge, and operational intelligence; assign remediation and operational execution to the appropriate TCS or internal delivery team.

Innovation, Adoption & Scaling

• Prioritize high-value automation and AI opportunities with product owners, markets, and functions, and accelerate adoption through proof-of-value agents with measurable outcomes.
• Maintain focused playbooks, reusable patterns, targeted learning, and a practitioner network that enables safe delivery without making broad community management the centre of the role.
• Use operational insights from ServiceNow, SIAM, and Databricks to improve the roadmap and scale proven patterns across Versuni.

Day-to-day responsibilities

• Own and maintain integrated roadmaps, backlogs, business cases, risks, and value measures for ServiceNow, Service Desk, SIAM, agent platforms, and strategic integrations.
• Translate business and operational demand into safe agent designs, product requirements, integration specifications, acceptance criteria, and prioritized delivery increments.
• Govern ITSM and SIAM process design, including Major Incident Management, while TCS teams perform agreed operational execution and platform delivery.
• Drive the agentic AI and automation roadmap, including intelligent self-service, knowledge retrieval, case and ticket triage, workflow orchestration, predictive insights, and auto-remediation.
• Curate approved connectors, plugins, agents, and reusable integration patterns across Copilot Studio, ServiceNow, SAP, Microsoft 365, Databricks, and Power BI.
• Define secure patterns for identity, authorization, privacy, logging, monitoring, testing, human oversight, error handling, and service transition.

The skills and knowledge you’ll bring:

• 6–8 years of relevant experience in product ownership, service management, technology, data, integration, automation, or AI roles.
• Demonstrated ownership of an enterprise platform or service roadmap, including demand prioritization, lifecycle decisions, stakeholder alignment, supplier governance, and value realization.
• Strong understanding of ServiceNow platform capabilities and ITSM/SIAM practices.
• Practical understanding of agentic AI, workflow orchestration, API-led integration, data governance, observability, security, and human-in-the-loop controls.
• Strong analytical and data mindset, with enough hands-on capability in scripting.
• Able to work across cloud, security, data, and enterprise architecture teams.
• Clear communicator and pragmatic change leader who can turn complex technology and service-management topics into decisions, roadmaps, and adoptable ways of working.

What we’ll give you in return:

• Internationally competitive base salary | benchmarked against global industry and market leaders
• Performance-based Annual Incentive Program | rewarding those who dare and achieve more
• Top of the market pension scheme | with higher-than-average company contributions
• Work from home, commuting and phone allowances | to support your daily commute, home office setup & business connectivity
• Balanced office-based working | With a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
• Work from abroad | Up to 30 days per year.
• Structured holiday policy | Includes defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
• Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories & insurance
• Health Insurance Discount | when signing up with our partner insurance
• Gym Membership Discount | to support your focus on health and wellbeing
• Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands
• An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
• High growth environment | offering exciting learning and career development perspectives beyond your first role
• Inclusive working culture and family spirit | we embrace our international community & diversity as competitive advantage

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?