Senior Manager, BT Systems Engineering

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

The Senior Manager, BT Applications will lead multiple Business Systems and applications teams in delivering high-quality technology solutions for our internal stakeholders. In this role, you will own a portfolio of enterprise applications and projects, partnering with senior leaders across Finance, Sales, and other functions to prioritize demand, shape roadmaps, and ensure predictable, high-quality delivery. You will provide both people leadership and strategic guidance, overseeing solution design, process optimization, and continuous improvement in how we analyse, build, test, and support our core systems. This position is ideal for a hands-on leader who combines deep enterprise applications experience with strong stakeholder management, coaching, and change-leadership skills.

Help shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting the architectural direction for the wider internal IT estate. You’ll combine people leadership, enterprise platform strategy and hands-on technical judgement to create secure, reliable and scalable experiences for employees worldwide. From modernising service management and automating joiner, mover and leaver processes to enabling AI safely through Microsoft Copilot and Atlassian Rovo, your work will reduce friction, strengthen governance and deliver measurable business impact. Working across IT, Security, HR, Finance, Legal, Compliance and business teams, you’ll turn complex requirements into well-governed platforms that are easy to use, resilient and ready for the future.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Lead, coach and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture.
• Own the strategy, architecture, governance and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard and Rovo.
• Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform and Copilot.
• Design scalable integration and automation patterns across identity, HRIS, ITSM and business systems using APIs, event-driven automation, Okta Workflows, Power Platform and scripting.
• Partner with IT Support to improve self-service, automate repetitive work and reduce ticket volume, escalation effort and time to resolution.
• Establish strong standards for security, access governance, AI adoption, reliability, compliance and business continuity across the internal technology estate.

These are the essentials you’ll need to get an interview:

• Significant experience in internal IT, platform engineering, enterprise applications or a similar environment, including experience leading technical teams in a distributed organisation.
• Deep hands-on experience owning Atlassian Cloud at enterprise scale, particularly Jira, Jira Service Management and Confluence.
• Strong experience administering and governing Microsoft 365 E5, including Teams, SharePoint, Exchange Online, Intune, Defender and Purview.
• The ability to set architecture direction across identity and cloud technologies, with practical knowledge of Okta or an equivalent SSO platform, Active Directory, Entra ID and AWS.
• Proven success applying ITIL-aligned service management, automation and self-service to improve employee support outcomes.
• 2 Strong understanding of identity and access governance, least privilege, data loss prevention, IT general controls and audit requirements.
• A track record of developing engineers, influencing cross-functional partners and communicating technical decisions clearly to technical and non-technical audiences.

It would be great if you had these too, but we’ll support you if you don’t:

• Experience deploying Microsoft Copilot and/or Atlassian Rovo, with a focus on permissions, responsible adoption and measurable business value.
• Experience with platform automation or infrastructure-as-code using tools such as PowerShell, Python, Terraform or CloudFormation.
• Experience with enterprise platform migrations, HRIS-driven provisioning, managed service providers or regulated environments such as ISO 27001, SOC 2 or FedRAMP

What Diligent Offers You

Pay Range

$151,200.00-$207,900.00

Offers will be negotiated based on each candidate's qualifications.

Incentive Compensation
This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits
Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

About Us

At Diligent, we’re the AI leader in governance, risk, and compliance (GRC) SaaS solutions. Our platform helps over 1 million users, including 700,000 board members- clarify risk, strengthen governance, and make faster, smarter decisions. Join us and be part of a team that empowers leaders worldwide to manage risk, build resilience, and drive impact every day.

Our AI Enhanced Interview Process

We may use Artificial Intentigence (AI) tools to support parts of our hiring process, such as reviewing applications, analysing resumes or assessig responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions at Diligent are made by humans. If you would like more information about this-please contact us at recruitment@diligent.com

A Committment to Candidate Experience

At Diligent, our people are our greatest asset, driving our mission to empower leaders and boards worldwide with smarter governance and risk solutions. We are committed to providing a best-in-class experience for all candidates. If you had a positive experience or see ways we could improve, please share your feedback with us at: recruitment@diligent.com