Senior Manager, Business Intelligence

Senior Manager, Business Intelligence - NSW Trustee and Guardian

• Ongoing full-time role. 35 hours per week.

• Central Sydney location with flexible and hybrid working options available.

• Clerk Grade 11/12 - Base salary $154,231.00 p.a. to $178,369.00 p.a. plus 12% superannuation and annual leave loading.

• Newly established senior leadership role with the opportunity to shape and lead the organisation’s business intelligence capability.

• Lead a team and partner with senior stakeholders to turn data and insights into better business decisions.

About us

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

Financial Performance and Investments supports the financial and investment needs of our customers while maintaining, enhancing and protecting their assets. The division delivers services across property, shares, investments, payments, taxation, financial planning and budgeting, and provides organisation-wide frameworks and services for procurement, project governance, budgeting and reporting.

About the role

Lead a function that turns complex data into clear, trusted insights for management and executive decision-making. As Senior Manager, Business Intelligence, you will shape reporting strategy, strengthen data governance and build an organisation-wide culture where evidence informs better financial, operational and customer outcomes.

As a newly established role, you will be a proactive self-starter who can shape the function, establish strong foundations and lead a team to deliver lasting value.

Key responsibilities:

• Lead the design, implementation and continuous improvement of business intelligence and reporting frameworks aligned with strategic priorities.

• Develop the Financial Performance and Investments business intelligence roadmap and oversee clear, consistent reporting standards.

• Deliver management and executive dashboards and actionable insights across financial performance, operational efficiency and customer service outcomes.

• Partner with finance, operations and technology teams to improve data quality, capability and confidence across the organisation.

• Optimise reporting platforms, including Power BI, and automate manual processes to improve efficiency and reliability.

• Lead a small team of analytical resources and create an environment that supports innovation, accountability and continuous improvement.

• You will provide clear direction, support capability development and build a collaborative, high-performing function.

For more information about the position, view the role description.

About you

We are looking for an influential and forward-thinking leader who can connect data, technology and business priorities. With strong business acumen and interpersonal skills, you will be confident establishing a new function, engaging senior stakeholders and building trusted relationships across the organisation, commencing within the financial performance and investments division.

You will bring:

• strong experience leading business intelligence, analytics and enterprise reporting functions in a complex environment.

• advanced knowledge of Power BI technology and contemporary reporting, data governance and visualisation practices.

• the ability to translate complex financial and operational information into concise, persuasive advice for management and senior executives.

• strong communication skills, adapting your approach to engage senior stakeholders and diverse audiences.

• a strategic and practical approach to identifying trends, risks and opportunities and turning analysis into action

• a proactive, self-starting approach, with the confidence to navigate ambiguity, establish priorities and build momentum in a newly established role.

• demonstrated leadership of people, change and cross-functional partnerships, with a focus on building data literacy and sustainable capability

An interest in the work of NSW Trustee and Guardian, and a genuine commitment to using data to improve outcomes for customers and communities, will be highly valued.

A minimum of two years’ relevant experience in data analytics, business intelligence or a related business discipline is also highly desirable.

If this sounds like you, we would love to hear from you.

Essential requirements

• Tertiary qualifications in Finance, Accounting, Business Analytics, Data Science or a related discipline.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)

• various leave options (recreation, parental, and flex leave of up to 24 days per year)

• career development including study leave and acting opportunities

• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application

• submit a resume (maximum five pages) and attach a cover letter (maximum 4 pages) addressing the following two target questions:

1. Describe your experience leading a business intelligence or enterprise reporting function. How have you partnered with the business to improve reporting, data quality and decision-making?

2. Provide an example of how you used your business acumen and understanding of operational or financial data to provide clear insights or advice that influenced senior stakeholders and improved an organisational outcome.

Closing date

Applications close 11:59pm, Sunday 06/12/2026

For enquiries about the role, please contact Stephen Matthews, Executive Director Financial Performance and Investments on Stephen.Matthews@tag.nsw.gov.au

For enquiries about the recruitment process, please contact Kriselle Leggett, Talent Acquisition Officer on kriselle.leggett@tag.nsw.gov.au

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au

• Offers of employment will be subject to reference checks and relevant clearances.

• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.