Senior Manager - Business Resiliency (Third-Party Resilience & Program Analytics)

We are seeking a talented individual to join our global resiliency team, part of our corporate business at Marsh.

Designation : Senior Manager - Business Resiliency

Skill Required : Third-party Resilience & Analytics

Location : Gurugram

The Third-Party Resilience and Program Analytics Specialist supports the Resilience team by assessing and evaluating the business continuity and disaster recovery capabilities of critical third-party vendors and partners. This role is responsible for conducting comprehensive due diligence reviews while also contributing to the broader Business Resilience Program by analyzing program metrics, measuring effectiveness, and providing data-driven insights that enhance organizational resilience across people, processes, technology, and critical service provider ecosystems.

We will count on you to:

• ·Conduct third-party resilience assessments and due diligence reviews focusing on business continuity and disaster recovery capabilities
• Develop and maintain assessment frameworks aligned with industry standards (NIST, ISO 22301, DRII, BCI, etc.)
• Evaluate third-party continuity plans, recovery time objectives (RTO), recovery point objectives (RPO), and testing protocols
• Lead structured questionnaires and capability evaluations of critical vendors
• Collaborate with vendor management risk, procurement, and operational teams to prioritize and address resilience gaps
• Document findings, risks, and recommendations in clear and actionable formats
• Support audit and compliance activities related to third-party resilience requirements

What you need to have:

Business Resilience Program Analytics & Operations

• Analyze resilience program metrics and KPIs and KRIs across all program domains to measure effectiveness and identify improvement opportunities
• Design, develop, and maintain dashboards and reporting systems that track program performance, maturity, and progress toward strategic objectives
• Manage and consolidate data from multiple sources (assessments, tests, incidents, vendor scorecards) to create cohesive program analytics
• Conduct data quality reviews and establish processes to ensure accuracy and consistency across program data sets
• Create data-driven reports and presentations that communicate program health, risk exposure, and recommendations to leadership
• Identify trends, patterns, and anomalies in program data that signal emerging risks or effectiveness gaps
• Maintain assessment data, scoring systems, and tracking mechanisms for third-party resilience across the vendor portfolio
• Collaborate with program stakeholders to define metrics, establish baselines, and set targets for continuous program improvement
  

What makes you stand out?

• Minimum 7-12 years of professional experience in resilience, business continuity, disaster recovery, or operational risk
• Demonstrated experience conducting third-party assessments, vendor management, or due diligence reviews
• Strong understanding of business continuity and disaster recovery frameworks (ISO 22301, NFPA 1600, industry standards)
• Knowledge of resilience program structure, governance, and best practices
• Familiarity with third-party risk assessment methodologies and vendor evaluation processes
• Understanding of supply chain resilience and critical dependency analysis
• Experience analyzing program health metrics and translating performance data into operational insights
• Advanced proficiency with Microsoft Excel (pivot tables, data visualization, complex formulas, VLOOKUP/INDEX-MATCH, macro experience preferred)
• Strong data analysis and interpretation skills; ability to identify patterns and derive actionable insights from complex datasets
• Proficiency with data visualization and reporting tools (Tableau, Power BI, or similar platforms preferred)
• Ability to design and manage assessment scorecards, dashboards, and tracking systems
• Experience developing KPI frameworks and defining performance metrics
• Comfortable working with structured and unstructured data from multiple sources
• Basic statistical knowledge to support trend analysis and forecasting

• Professional Attributes

• Excellent written and verbal communication skills; ability to present complex analytical findings to executive audiences
• Strong analytical and critical thinking abilities
• Detail-oriented with strong organizational and project management capabilities
• Ability to work independently and collaboratively across multiple stakeholder groups
• Problem-solving mindset with ability to develop solutions in ambiguous environments
• Commitment to continuous learning and staying current with resilience industry trends and data analytics best practices

Desired Qualifications

• Certification in business continuity (CBCP, ABCP) or disaster recovery (CDRE)
• Experience with resilience technology platforms or assessment automation tools
• Background in supply chain management or vendor risk management
• Experience in financial services, healthcare, critical infrastructure, or other highly regulated industries
• Project management certification (PMP, PRINCE2) or equivalent experience
• Experience building or maintaining enterprise dashboards and reporting systems
• Background in data science, analytics, or business intelligence

Education

Bachelor's degree in Business, Risk Management, Information Technology, Data Analytics, or related field. Equivalent professional experience may be considered.

Key Competencies

Analytical Thinking: Ability to break down complex resilience challenges, synthesize data from multiple sources, and develop evidence-based solutions

Data Literacy & Analytics: Transforms raw data into meaningful insights; proficient in analysis, visualization, and data-driven decision making

Stakeholder Engagement: Effectively manages relationships with vendors, internal teams, and leadership across the organization

Risk Assessment: Identifies, evaluates, and prioritizes third-party resilience risks and program-level vulnerabilities

Program Management: Manages multiple concurrent assessments, data initiatives, and projects while meeting deadlines

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.