Senior Manager, Client Consulting

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

VCA Managed Services members play a key role in enhancing the partnership with one of Visa Japan’s largest clients by supporting strategic planning and implementation of their most strategic initiatives.

This is a newly created role within VCA Japan that goes beyond traditional consulting delivery: the Senior Manager takes on direct account management responsibility and shares growth goals jointly with Visa’s Client Relationship Management (CRM) team, with accountability for the account’s business results.

What a Senior Manager , Visa Consulting and Analytics does at Visa:

We are currently looking for a Senior Manager to own and grow a strategic Co-Brand card partnership in Japan, acting as the client’s primary account owner in close partnership with Visa’s Client Relationship Management (CRM) team.

The Senior Manager acts as the client’s main point of contact and account owner, coordinating closely with CRM, Marketing, Product and other internal stakeholders to align on priorities and shared goals. The Senior Manager independently leads each initiative from proposal through to contract negotiation and signing, then assigns the necessary team members to drive delivery – retaining accountability for ensuring that execution stays on track. The full range of responsibilities is detailed below:

Day to Day Responsibilities:

• Own end-to-end account management for a strategic Co-Brand card partnership, with direct accountability for the account’s business growth results.
• Share and co-own growth targets with the Client Relationship Management (CRM) team, operating as one integrated team against common goals.
• Lead cross-functional collaboration with Marketing, Product and other internal stakeholders to shape and align on new initiatives, campaigns, and programs.
• Independently lead the full lifecycle of client initiatives – from proposal development and negotiation through to contract execution – acting as the single point of ownership from pitch to signed deal.
• Coordinate internal arrangements across Legal, Finance, Product, and other functions to keep contracts and initiatives moving smoothly to execution.
• Drive initiatives through to execution, holding both internal and external stakeholders accountable for delivering on commitments and timelines.
• Analyze client business challenges, portfolio performance, and market opportunities using data-driven insights, and partner with internal stakeholders to identify, shape, and propose Consulting projects that support the client’s strategic objectives and business growth.
• Act as the primary relationship owner for the client, managing relationships across all levels of the client organization – from senior leadership (GM) to key frontline members – to deepen the partnership.
• Maintain a working, qualitative understanding of account performance and portfolio trends through monitoring of data and reporting, to inform relationship and growth conversations
• Oversee and manage administrative tasks and project setup including contracting documentation, internal reporting, and completion of compliance procedures.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need:

Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• Fluent Japanese and at least business level English proficiency
• Extensive client- or partner-facing experience, with a demonstrated track record of independently owning a relationship end to end – from proposal and contract negotiation through to delivery accountability. This could come from a background in B2B sales, account management, partnership/alliance management, or consulting (8+ years)
• Deep experience managing complex cross-functional projects, coordinating effectively across teams such as Marketing, Product, Legal, and Finance
• Strong problem-solving skills and sound business judgment, with the ability to move initiatives forward even with incomplete information
• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality and rigor in proposals, contracts, and client-facing materials
• Self-motivated, results-oriented individual with a strong drive to push initiatives forward and progress multiple priorities concurrently
• Flexible mindset to revise plans and scopes while managing clients’ expectations

What will also help:

• Experience in payments, the banking/financial industry. Experience with card partnerships, loyalty programs, or the broader payments industry is a plus, though not required.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Why work here?

If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here.

Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world.

About Us

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career.

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Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today!

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