Senior Manager - Collections & Recoveries

Senior Manager - Collections & Recoveries Senior Manager – Collections & Recoveries: lead strategy, optimise performance, and grow a high‑performing team in a regulated environment — shaping compliant, customer‑focused recoveries. Our client is seeking an experienced Senior Manager – Collections & Recoveries to lead the strategy, performance, and continuous optimisation of its collections function. This is a senior leadership role focused on developing effective collections strategies, improving portfolio performance, and leading a high-performing team within a regulated financial services environment. The successful candidate will play a key role in reducing credit losses, improving recovery rates, and ensuring collections activities are aligned with business objectives, customer outcomes, and regulatory requirements. Key Responsibilities Collections Strategy Develop, implement, and optimise collections and recoveries strategies for lending and/or credit card portfolios. Monitor delinquency, recovery rates, and portfolio performance, identifying opportunities for continuous improvement. Design customer segmentation and collections strategies based on risk profiles and portfolio analytics. Drive process improvements to enhance operational efficiency and customer outcomes. Leadership & Stakeholder Management Lead, mentor, and develop the Collections & Recoveries team. Collaborate with Credit Risk, Compliance, Legal, Customer Service, and other key stakeholders. Manage relationships with external collections agencies and service providers. Present portfolio performance, KPIs, and strategic recommendations to senior management. Data & Performance Analyse portfolio data to identify trends, risks, and opportunities. Develop performance reporting and dashboards to support data-driven decision-making. Ensure compliance with internal policies, regulatory requirements, and industry best practices. Stay informed of market developments and emerging collections technologies. Requirements Minimum 5 years of experience in Collections, Recoveries, or Credit Risk within Financial Services. Strong experience with unsecured lending, loans, or credit card portfolios. Previous leadership experience managing and developing high-performing teams. Strong understanding of collections strategies, portfolio management, and regulatory requirements. Excellent analytical, commercial, and stakeholder management skills. Experience using data and analytics to improve collections performance. Bachelor's degree in Finance, Business, Economics, or a related field. A Master's degree or relevant professional certification will be considered an advantage. Fluent English is essential. German language skills will be considered an advantage. What Our Client Offers Competitive salary, bonus, and comprehensive benefits package. Opportunity to lead a strategic function within a growing financial services organisation. Collaborative and professional working environment. Career development and progression opportunities. The chance to shape and enhance collections strategies within an international business. Locations Malta Remote status Hybrid Employment type Full-time About iTalent PLUS As iGaming recruitment specialists, at iTalent PLUS, we take pride in our role as matchmakers between exceptional talent and forward-thinking employers. From tackling personal decisions to reaching important milestones, our job is to guide you on the path of success. We are fueled by our commitment to excellence and go the extra mile to make sure our clients are fully satisfied with our work.