Senior Manager - Compliance

American Express GNS Business delivers business growth through the licensing of card issuing and merchant acquiring to external financial institutions who are subject to the American Express GNS Business Operational Policies and applicable compliance risk management programs.

This position is responsible for the management and oversight of an effective regulatory compliance program for American Express Global Network Services (AEGNS) Business in Indonesia, Malaysia, and the broader APAC region.

Reporting to the Director of Compliance for the GNS Business, the Senior Compliance Manager will be responsible for supporting regulatory relationships, Compliance advisory and oversight for all applicable regulatory requirements, and execution of the Compliance program.

• Maintains strong engagement and working relationships with Bank Indonesia (BI)/ Bank Negara Malaysia (BNM) and other regulators in the region.

• Facilitates regulatory exams, policy consultations, responses to regulatory enquiries and preparation of business partners for regulatory visits and meetings.

• Regulatory support to the GNS Business including training to help business colleagues understand the compliance requirements.

• Support new business initiatives and the launch of new products, services and capabilities, including conducting internal regulatory impact assessments and obtaining regulatory approvals.

• Support license applications and maintenance of licenses held by American Express.

• Performing gap analysis on new regulatory requirements and developing processes together with internal stakeholders to plug gaps.

• Responsible for ensuring that regulatory compliance risks relating to the legal entity are adequately identified, assessed, monitored, and controlled on an ongoing basis.

• Provides compliance guidance on major regulatory compliance initiatives and reports on the status of the Compliance Risk Management program.

• Coordinates/manages regulatory reporting.

• Maintains working knowledge of applicable laws, regulations, and Company policies to identify the Company’s legal obligations based on guidance from the General Counsel Organization.

• In the delivery of the above, the role maintains active relationships and coordinates activities with several critical functions, such as American Express Global Network Services Business, General Counsel, Operational Excellence, Global Financial Crime Compliance, Global Privacy, Internal Audit Group.

• Proven experience in managing regulatory interactions and relationships with BI/BNM.

• Understanding of financial regulations with a focus on payments systems and network regulations in Indonesia, Malaysia, and the broader APAC region.

• Strong leadership skills to effectively engage and manage senior stakeholders as a trusted and independent advisor.

• Self-motivated, energetic team player with proven ability to work effectively in a matrix organization and across international markets with all levels of management.

• Experience in risk-based decision making, issue resolution and consensus building skills to support a world-class compliance program.

• Proven ability to engage effectively with business teams in assessing change management initiatives, integrating business strategy with Compliance risk management methodologies.

• Ability to clearly articulate rationale for Compliance – at an overall program level or for tactical/ day to day decision making.

• Fluent in Bahasa Melayu and English.