Senior Manager, Delivery Management

About the Business Area/Department:

Customer Delivery Services Americas turns customer commitments into successful technology outcomes across the region. The team brings together delivery leadership, product, engineering, services, operations and commercial stakeholders to implement complex airline and travel solutions and sustain trusted customer partnerships.

Summary of the role:

The role will have two angles:

You’ll animate & coach locally a Bogota-based team of Delivery Managers, working on different airline accounts across the regions.

You’ll be personally directing a strategic, complex customer program.

Through this role, you’ll combine people leadership with senior program accountability, aligning cross-functional teams to deliver scope, schedule, cost, quality and customer outcomes.

In this role you’ll:

• Coach and develop Delivery Managers in Bogota, setting clear objectives, allocating work, managing performance and building capability, succession and an engaged local delivery community.
• You’ll also contribute to develop the local Bogota ecosystem, fostering collaborations between the Delivery Teams and other local teams Engineering, Helpdesk, ..)
• Personally lead a strategic customer program from initiation through acceptance and closure, with accountability for scope, integrated plan, budget, resources, quality, risks, issues, dependencies and change.
• Establish effective governance and executive reporting, maintain a consolidated view of commitments and decisions, and act as the senior escalation point for customer and delivery issues.
• Build trusted relationships with customer IT and business executives, and mobilize Product, Engineering, Services, Operations, Commercial and other line organizations to secure commitments and deliver contracted outcomes.

About the ideal candidate:

• You bring substantial experience in customer-facing technology delivery, including direct leadership of Delivery or Project Managers and hands-on ownership of large or complex projects or programs across multiple functions, geographies or business lines.
• You have proven command of integrated scope, schedule, budget, resources, risks, issues, dependencies, quality, change and governance, and can communicate clearly with senior customer and internal stakeholders.
• You combine strong people leadership with business and financial acumen, sound judgment under pressure, and the ability to create clarity, accountability and collaboration across organizational boundaries.
• You hold a university degree in business, engineering, computer science, aviation or a related discipline, or have equivalent relevant experience.
• You understand airline or travel technology delivery and are professionally fluent in English and Spanish.
• Regional and customer travel will be required as business needs demand.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

About Us

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues.

Join us on a journey where you will help us bring the world closer!