Senior Manager, Departmental Technologies

Carnegie Mellon University is searching for a Senior Manager of Departmental Technologies to join their team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. The Senior Manager of Departmental Technologies will manage a team of technology support specialists and provide strategic leadership, governance, and operational oversight for the technology portfolio supporting several administrative and retail departments at the university.

Core responsibilities include:

• Develop and maintain a comprehensive technology strategy and roadmap that supports the mission, goals, and operational priorities of the department.
• Evaluate emerging technologies and industry trends to recommend solutions that improve efficiency, effectiveness, customer experience, and cost management.
• Provide leadership and oversight for the technology portfolio of supported business units, including enterprise applications, business specific applications, custom-developed solutions, websites, integrations, reporting platforms, and analytics initiatives.
• Maintain a comprehensive inventory of business applications, integrations, websites, data assets, and technology services, including ownership, lifecycle status, support requirements, and risk assessments.
• Drive operational resilience and continuous improvement by establishing documentation standards, cross-training frameworks, and technical debt reduction strategies across applications and integrations.
• Partner with central IT and information security teams to support compliance, risk mitigation, incident response, and technology governance initiatives.
• Support employee growth through mentoring, coaching, professional development, and succession planning.
• Drive the requirements gathering, work priorities, project review and change management for cross functional technical resources supporting the division including software developers, data analysts and application infrastructure support teams.
• Serve as the primary technology advisor and liaison to divisional leadership and supported business units.
• Oversee technology-related contracts, vendor relationships, licensing agreements, service agreements and project/operational budget planning.
• Other duties as assigned.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Experience managing technical teams and supporting diverse technology portfolios.
• Experience developing and executing technology strategies aligned with organizational goals.
• Strong knowledge of enterprise applications, software development practices, requirements gathering, systems integration, analytics platforms, and IT service delivery.
• Experience managing relationships with business stakeholders, vendors, and cross-functional teams.
• Familiarity with IT governance frameworks, project portfolio management, cybersecurity practices, and business continuity planning.

Qualifications:

Required:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field or equivalent experience.
• Three years of progressive experience in information technology leadership roles with responsibility for technology operations, application support, software development, analytics, or related functions.

Preferred:

• Master's degree in Information Systems, Business Administration, Public Administration, or a related field.
• Five years of experience within higher education, facilities management, campus/auxiliary services, or similarly complex operational environments overseeing custom application development, systems integration, and enterprise reporting initiatives preferred.
• Relevant professional certifications such as PMP, ITIL, CISSP, CGEIT, PMI-ACP, or equivalent.

A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful completion of a pre-employment background check.

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.
• This is a full-time (40 hours/week), exempt position based in Pittsburgh, PA.
• Work Posture: This position is operating on a hybrid schedule, with an on-campus/in-office presence of 3 days per week through December 31, 2026. Effective January 1, 2027, the expected work posture will transition to four (4) days on-site and one (1) day remote per week. Continuation of any hybrid work arrangement is not guaranteed and will be subject to further evaluation based on university policy, business needs, and institutional approval.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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About Us

If your heart is in your work, come work with us. Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters.

We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni.

The future is awaiting your expertise and intellect. Come join the architects of what’s next. Apply now.

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Need Help?

For technical assistance, email HR Services or call 412-268-4600.

We are committed to providing an accessible experience throughout our recruitment process. If you need assistance or a reasonable accommodation at any stage of the application, interview, or hiring process, please contact Equal Opportunity Services by email at employeeaccess@andrew.cmu.edu or by phone at 412-268-5072.

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