Senior Manager, Enterprise Change Management

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Let's be honest—traditional change management isn't enough anymore. Static frameworks, one-size-fits-all playbooks, and linear change models weren't built for a world where AI is transforming how we work, organizations are constantly evolving, and employees expect personalized, intuitive experiences.

At Genesys, we believe it's time for something better.

We're building the next evolution of change—transforming change from a project-based discipline into an intelligent, connected enterprise capability that enables people, leaders, and the business to navigate continuous transformation with confidence. Instead of treating change as a series of isolated projects, we're creating a system that powers how change is designed, experienced, and sustained across the enterprise.

Our ambition is simple: help our employees thrive in a fast-moving, ever-changing world.

That means creating personalized experiences, equipping leaders to lead with confidence, leveraging AI and data to anticipate needs, and embedding change into the way we work—not just the work we do.

This is the Genesys Way of Change—our modern approach to designing, leading, and delivering transformation in an AI-First world. We aren't interested in applying yesterday's frameworks; we're creating what's next. A change capability that is measurable, human-centered, intelligent, and continuously evolving, enabling our people and our business to adapt faster, innovate boldly, and thrive together.

As a Senior Manager, Enterprise Change Management, you'll play a pivotal role in bringing this vision to life. You'll design and deliver transformational change experiences, partner with leaders across the business, and help shape the Genesys Way of Change that sets a new standard for how organizations lead change in an AI-First world.

What You’ll Do

Design change experiences that help people thrive

• Design and deliver integrated, human-centered change experiences, strategies, and tactics that help employees, leaders, managers, and teams prepare for and thrive through enterprise transformation.
• Partner with business leaders and cross-functional teams to build organizational capability, accelerate adoption, and deliver measurable business outcomes.

Innovate the future of change

• Contribute to the design and evolution of the Genesys Way of Change, helping transform change into a strategic enterprise capability.
• Develop scalable methodologies, AI-enabled workflows, governance, and tools that automate routine work, elevate the employee experience, and enable change practitioners to focus on high-value activities.
• Continuously evolve change practices by leveraging AI, data, and emerging technologies to simplify, standardize, and scale how change is designed and delivered.

Drive change excellence

• Lead multiple enterprise change initiatives, managing priorities, plans, risks, dependencies, and delivery to ensure successful outcomes.
• Roll up your sleeves to deliver meaningful change every day while helping build the future of enterprise change—because creating what's next starts with practicing it today.
• Measure adoption, employee experience, and business outcomes, using insights to continuously improve change effectiveness and organizational capability.

Influence and enable leaders

• Coach leaders and managers to confidently lead change while building enterprise-wide change capability.
• Build trusted partnerships, influence strategic decisions, and mentor fellow practitioners to strengthen how Genesys leads change across the organization.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

About Genesys

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

Not ready to apply?

Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.