Senior Manager Facilities

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Oversees the ongoing maintenance, repairs, and facilities needs of existing Shack locations to ensure facilities and equipment are properly maintained. Leads the planning and execution of facility upgrades, remodels, and refresh projects. Establishes and monitors preventative maintenance programs and vendor performance to support consistent and timely maintenance across the restaurant portfolio. Partners with Operations teams to provide training and guidance on the ongoing maintenance of their Shacks. Leads, develops, and mentors Facilities Managers to ensure effective execution of facilities initiatives.

Job Responsibilities and Duties

• Oversee the ongoing facilities, maintenance, and repair needs of existing Shack locations.

• Manage the planning and execution of facility upgrades, remodels, and refresh projects.

• Lead, develop, train, and mentor Facilities Managers.

• Monitor Service Channel usage and vendor performance, continuously evaluating and improving

the vendor network.

• Train Operations teams on key maintenance tasks and best practices to support the ongoing

upkeep of their Shacks.

• Ensure preventative maintenance agreements are established and all required maintenance is

completed timely and in accordance with the agreed-upon scope.

Related Experience

• Successful track record in managing facilities in a complex and dynamic environment.

• Experience in developing and implementing strategic facility plans.

• Demonstrated ability to lead and motivate a diverse team.

• Proficient in facility management software and tools.

Created By: Jacob Thiessen November 13, 2026 Version: 3

Knowledge, Skills, Abilities

• Bachelor's degree in Facility Management, Business Administration, or a related field.

• Proven experience in facilities management, with a minimum of 8 years in a leadership role.

• Strong leadership, interpersonal, and communication skills.

• Knowledge of building systems, construction, and facility-related technologies.

• Familiarity with relevant regulations and codes.

Education or Certificate Details

• Bachelor's degree in Facility Management, Business Administration, or a related field.

Education Requirements

• High School Diploma or Equivalent

• Bachelor's Degree

Physical Requirements

• Precise hand/eye coordination

• Basic keyboarding or other repetitive motions

• Operation of heavy equipment or operation of vehicles

• Lifting/pushing objects weighing over 10 lbs.

• Climbing and working in awkward and cramped positions

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

We Stand For Something Good

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing.

Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.

It's worth it to love where you work

Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to grow. See why it's worth it to work at Shake Shack.

Grow Your Career With Us

We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack.

Welcome to an Inclusive and Uplifting Environment

At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.