Senior Manager Franchise Transformation Office

A Day in the Life:

Manage the day-to-day delivery of the franchise transformation, supporting corporate-to-franchise conversions and the development of the future franchise platform. Turn agreed priorities into practical plans, coordinate workstreams and lead assigned projects through to implementation, readiness and adoption.

Reporting to the Director, Franchise Transformation Office, you will work with the Transaction Lead, Director of Franchise Platform and functional workstream owners. You will maintain a reliable view of progress, challenge delivery gaps and recommend solutions. The Director retains overall programme accountability, governance design and executive escalations, with you taking ownership of delivery within your agreed remit.

What You'll Do:

Manage the integrated transformation plan

• Maintain the integrated plan across transactions, capability development, technology and organisational change, keeping milestones, owners, dependencies and delivery dates current.
• Work with teams to translate agreed priorities into executable activities, test timelines and identify critical-path delays and recovery actions.

Lead assigned projects and delivery activities

• Take end-to-end ownership of defined projects or work packages, agreeing scope, deliverables, success measures and resource needs with the Director, Franchise Transformation Office and relevant owners.
• Coordinate contributors, resolve day-to-day delivery issues and drive actions to completion, escalating changes to scope, funding or priorities for approval.

Coordinate conversion and transition readiness

• Work with the Transaction Lead and functional teams to track readiness across people, processes, systems, contracts and assets for each conversion.
• Maintain day 1 checklists, transition services agreement (TSA) trackers and separation dependencies; gather evidence, follow up gaps and prepare readiness assessments for review.

Support franchise platform capability delivery

• Coordinate delivery plans with the Director of Franchise Platform and capability owners, tracking design, build, testing, launch and adoption milestones.
• Confirm deliverables, dependencies and readiness criteria are documented, and follow up cross-functional actions needed to launch capabilities on schedule.

Run programme reporting and governance routines

• Coordinate workstream reviews and prepare dashboards, agendas and Steering Committee materials, checking that updates are accurate and supported by evidence.
• Maintain action and decision logs, follow up commitments and prepare clear options and recommendations for decisions by the Director, Franchise Transformation Office.

Manage risks and dependencies

• Maintain risk, issue and dependency logs; challenge incomplete updates and work with owners to agree mitigation plans, responsibilities and deadlines.
• Identify delivery, sequencing and resource constraints early, facilitate resolution across teams and escalate material risks with an assessment of impact and proposed actions.

Track benefits and investment

• Work with the Strategy and Execution team to consolidate investment, benefits and performance data against agreed baselines and targets.
• Analyse variances, validate assumptions with owners and highlight where delivery delays or cost changes could affect the transformation business case.

Support change and transition to business as usual

• Prepare stakeholder updates and coordinate communication and adoption activities with workstream owners, following the agreed change plan.
• Develop practical templates and playbooks, capture lessons learned and coordinate handovers with clear ownership, documentation and outstanding actions.

What We're Looking For:

• 3-5 years of relevant experience in transformation, programme or project management, strategic PMO, consulting, separation, integration or operational change, including independent ownership of a project or workstream.
• Proven ability to coordinate complex cross-functional delivery, influence stakeholders without direct authority and hold teams to agreed commitments.
• Strong planning discipline, including critical-path analysis, milestone tracking, dependency management, risk assessment and action follow-through.
• Experience preparing governance materials and concise management reports, with the judgement to distinguish routine delivery issues from matters requiring escalation.
• Strong analytical and commercial skills, including confidence interpreting business cases, tracking costs and benefits, and investigating variances.
• Clear written, verbal and presentation skills, with proficiency in Excel, PowerPoint and project-management tools.
• A practical, organised approach, attention to detail and the ability to prioritise competing demands and solve problems in a changing environment.
• Experience in separation, transition services, capability development or change implementation is desirable; franchise, hospitality, mobility or network-business experience is an advantage

What You'll Get:

• Hybrid office model – 3 days minimum in the office with Tuesday & Wednesday being mandatory days
• Bonus
• Private health care
• Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
• Pension: Matched up to 8%
• Eyecare vouchers
• Flexible Working Opportunities
• Work from anywhere Opportunities
• Gift Vouchers for expectant parents
• Death in Service Payment
• Referral scheme
• Long Service Award
• Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
• 40% off any standard Hertz Rental in a Corporate country
• Employee Assistance Programme for employees and family
• Training & Development Opportunity – Apprenticeship Scheme
• Perks at work - employee discount portal