Senior Manager, Global Order Management

About the Role

We are seeking a Senior Manager, Global Order Management to lead our Order Management function from contract execution through billing readiness.

This highly visible role combines team leadership, operational ownership, and deep systems expertise. The successful candidate will have strong functional knowledge of Salesforce and Sage Intacct and will lead improvements in integration, automation, data quality, controls, and scalability.

Systems expertise is central to this position. The successful candidate will bring strong functional knowledge of Salesforce and Sage Intacct, understand how customer and transaction data flows between the platforms, and identify opportunities to strengthen integrations, automate workflows, improve data quality, and reduce manual intervention.

What You’ll Do

Lead Global Order Management

Own global order management for new business, amendments, and cancellations.

Lead and develop the Order Management team.

Establish consistent processes, service levels, controls, documentation, and escalation procedures.

Serve as the senior escalation point for complex and non-standard transactions.

Monitor order backlogs, aging, and exceptions that could delay billing.

Drive accurate and timely month-end and quarter-end execution.

Own Salesforce and Sage Intacct Processes

Serve as the functional subject-matter expert for Salesforce and Sage Intacct within the order-to-cash process.

Understand how customer, contract, product, pricing, order, and billing data moves between the systems.

Investigate cross-system issues, identify root causes, and coordinate sustainable solutions.

Translate business needs into functional requirements for system enhancements.

Lead or support process design, testing, UAT, implementation, validation, and user adoption.

Improve reporting and exception management for transactions requiring manual intervention.

Drive Automation and Continuous Improvement

Identify integration gaps, manual workarounds, duplicate entry, spreadsheet dependencies, and data-quality issues.

Maintain a prioritized roadmap of system and process improvements.

Increase automation and straight-through processing across order creation, validation, approvals, data transfer, and billing readiness.

Measure results from implemented improvements.

Support broader quote-to-cash and order-to-cash transformation initiatives.

Strengthen Controls and Data Quality

Maintain effective controls over order creation, changes, approvals, interfaces, and supporting documentation.

Establish accountability for critical customer and transaction data.

Strengthen reconciliations and exception reporting between Salesforce and Sage Intacct.

Support internal and external audits.

Partner with Revenue Accounting on unusual contractual terms while maintaining separation between operational processing and technical accounting decisions.

Measure and Improve Performance

Establish and improve metrics for:

Processing time, backlog, and aging

First-pass accuracy, exceptions, and rework

Billing readiness

Manual versus automated volumes

Touchless processing

Salesforce-to-Sage Intacct integration and data-quality issues

Results delivered by system and process improvements

What We’re Looking For

Required Qualifications

Bachelor’s degree in Accounting, Finance, Business, Operations, Information Systems, or a related field.

8+ years of experience in Order Management, quote-to-cash, finance operations, billing, Sales Operations, or a related function.

Strong hands-on functional knowledge of Salesforce, including accounts, opportunities, products, pricing, contracts, orders, and approvals.

Strong functional knowledge of Sage Intacct, including customer and transaction data, Accounts Receivable, billing processes, and financial-system integrations.

Experience troubleshooting Salesforce-to-Sage Intacct data flows, integrations, reconciliations, and exceptions.

Experience developing requirements and participating in system configuration, testing, UAT, implementation, and process redesign.

Strong understanding of software contracts, pricing, billing terms, amendments, and purchase orders.

Demonstrated success improving automation, data integrity, controls, and operational scalability.

Strong analytical, problem-solving, and cross-functional communication skills.

Preferred Qualifications

3+ years of people-management or significant team-leadership experience.

Experience in a global software, SaaS, subscription, or recurring-revenue company.

Experience leading Salesforce or Sage Intacct enhancement and integration initiatives.

Experience with quote-to-cash or order-to-cash transformation.

Experience supporting financial audits.

What Success Looks Like

Accurate and timely order processing and billing readiness

Lower backlog, exceptions, and rework

Increased automation between Salesforce and Sage Intacct

Reduced manual entry and spreadsheet dependency

Improved integration, controls, and data quality

Standardized and scalable global processes

Measurable results from system improvements

A high-performing, systems-oriented Order Management team

Equal Opportunity

We provide equal employment opportunities based on business needs, job requirements, and individual qualifications, without regard to any status protected by applicable law.