Senior Manager Government Business & Services

You lead transparently, ensuring information is shared and your team feel a sense of connection.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Be working as part of the Government & Parliamentary Services Branch within the Government Business & Services unit, leading a team (x13) to navigate Government, Ministerial and Parliamentary priorities.

You will lead a high-performing team responsible for the delivery of ministerial and parliamentary products, ensuring responses are accurate, timely, and aligned with government priorities and expectations.

You will provide leadership on complex, sensitive, and high-profile matters while balancing competing priorities and critical deadlines. Drawing on your understanding of the political environment, government priorities and the business areas you support, you will guide the delivery of well-informed, fit-for-purpose responses and advice. By building strong relationships across the organisation, you will drive collaboration, manage risks, and ensure quality outcomes.

You will drive a culture of accountability, responsiveness, and service excellence, empowering your team to deliver high-quality work in a fast-paced setting. With responsibility for both people leadership and service delivery, you will oversee quality assurance, champion continuous improvement and identify opportunities to strengthen processes, build capability and enhance outcomes for Ministers, Parliament and stakeholders.

This position is a permanent position. Employees are expected to attend a Transport for NSW workplace for a minimum of 50% of working days each month, including one day per week at Macquarie Park (homebase) and one day in the CBD. The balance of office attendance may be undertaken from another Transport for NSW office location, subject to business needs.

For more information on this position and business unit, view the role description and information pack.

About you

• You’re an engaging leader with significant experience in strategic relationship management, and you excel at leading high performing teams in fast paced environments.

• You have a strong track record in end-to-end service delivery and bring excellent written and verbal communication skills, with the ability to translate complex information clearly for Ministers and Executive leaders.

• Your understanding of government enables you to anticipate issues, manage sensitive matters with discretion and partner effectively with leaders across Transport.

• You have demonstrated knowledge of the processes underpinning Ministerial and parliamentary engagement, and awareness of political context and audience requirements.

• You are adaptable in nature and lead by example, driving change and continuous improvement.

• You’re a strong problem solver with a forward-thinking mindset and the ability to operate confidently in a matrix style environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.