Senior Manager, Inside Sales

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. At Finastra, we are a global leader in financial services software, committed to broadening access to financial services and shaping the future of banking. Our solutions support over 7,000 customers, including 80% of the world's top 50 banks, across more than 110 countries, powering mission-critical capabilities in Universal Banking, Payments, Lending, and Treasury & Capital Markets. We are looking for an experienced Inside Sales Manager to lead and develop a high-performing global Inside Sales team. This is a key leadership role responsible for driving qualified pipeline growth, accelerating revenue generation, and improving sales productivity across our Lending business. You will play a critical part in connecting Marketing, Sales, and Operations to ensure demand generation activities translate into measurable business outcomes and support Finastra's continued growth. If you are passionate about developing talent, driving sales excellence, leveraging modern sales technologies, and delivering commercial results within a global organisation, we'd love to hear from you. About the Role As Inside Sales Manager, you will lead a team of Inside Sales Representatives responsible for generating qualified sales opportunities and contributing predictable pipeline growth. You will drive performance against pipeline and conversion targets while creating an environment focused on coaching, accountability, and continuous improvement. Working closely with Sales, Marketing, Product Marketing, Sales Operations, and Executive Leadership, you will ensure alignment across go-to-market initiatives and play an active role in optimizing sales processes, adopting new technology, and enhancing team productivity. This is an excellent opportunity for a sales leader who enjoys combining people leadership with operational excellence and strategic execution. Key Responsibilities Leadership & Team Development Recruit, develop, and retain a high-performing team of Inside Sales professionals. Establish clear performance expectations, coaching frameworks, and accountability measures. Conduct regular performance reviews, career development discussions, and coaching sessions. Lead workforce planning, talent development, succession planning, and onboarding initiatives. Foster a culture of collaboration, learning, and high performance across a globally distributed team. Pipeline Generation & Revenue Growth Own team performance against qualified pipeline creation targets. Drive lead management excellence and optimise conversion throughout the sales funnel. Ensure predictable pipeline growth aligned to business revenue objectives. Conduct regular pipeline reviews and performance assessments. Monitor pipeline health, forecasting accuracy, and campaign effectiveness. Ensure compliance with lead response SLAs and activity targets. Sales Strategy & Execution Translate corporate growth objectives into scalable inside sales programs and initiatives. Develop territory coverage strategies and market segmentation approaches. Recommend resource allocation and investment priorities to maximise business impact. Partner with regional Business Development Managers to identify growth opportunities and market expansion plans. Support regional and global go-to-market execution strategies. Operational Excellence Continuously improve sales processes, productivity, and overall operational efficiency. Develop and maintain performance reporting and management frameworks. Drive effective utilisation of Salesforce, Revenue.io, ZoomInfo, LinkedIn Sales Navigator, and other sales technologies. Lead the adoption of AI-enabled sales tools, automation capabilities, and sales enablement solutions. Implement scalable best practices across the Inside Sales function. Stakeholder Partnership Collaborate closely with Sales leaders to align pipeline generation priorities and business goals. Partner with Marketing teams to improve campaign effectiveness and lead quality. Work alongside Sales Operations to optimise reporting, planning, and operational processes. Influence senior stakeholders on growth initiatives, sales strategies, and investment decisions. What You Bring Experience & Expertise Proven experience leading Inside Sales, Sales Development, Business Development, or Demand Generation teams. Strong understanding of B2B sales, demand generation, and pipeline creation methodologies. Experience within enterprise software, SaaS, technology, fintech, or financial services environments. Knowledge of pipeline management, forecasting, sales performance metrics, and revenue generation strategies. Demonstrated success in developing, coaching, and motivating high-performing sales teams. Experience operating within global, matrixed organisations. Technical & Commercial Knowledge Strong understanding of modern sales engagement platforms and CRM systems. Hands-on experience with Salesforce, Revenue.io, ZoomInfo, LinkedIn Sales Navigator, and similar tools. Familiarity with AI-enabled sales technologies and automation solutions. Understanding of complex enterprise buying journeys and multi-stakeholder sales environments. Ability to analyse performance data and translate insights into actionable improvements. Personal Attributes Results-driven with a strong commercial mindset. Excellent leadership, coaching, and people management skills. Strong communication and stakeholder management capabilities. Strategic thinker with the ability to execute effectively. Comfortable influencing and collaborating across multiple teams and levels of the organisation. Passionate about continuous improvement, innovation, and developing talent. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.