Senior Manager, Medical Billing

This position is in office in Middleburg Heights, Ohio and is 5 days a week for the first 3 months (training period). Then reverts to hybrid model of 3 days in office and 2 days working remote each week.

Responsibilities:

KPI Oversight & Accountability

• Maintain accountability for meeting corporate and client operational goals across assigned functions.
• Identify trends, risks, and opportunities and ensure timely corrective action plans are developed and executed.
• Deliver KPI results and action plans to department leadership, executive leadership, and clients as needed.
• Provide ad hoc reporting and analysis related to client or executive concerns.

Leadership & Performance Management

• Lead and develop a team of managers responsible for domestic and global staff.
• Hold managers accountable for meeting expectations related to performance, engagement, and compliance.
• Serve as the primary point of contact for Human Resources matters related to team performance, development, and employee relations.
• Ensure performance tracking, development planning, and formal performance reviews are completed on a defined cadence.
• Oversee training and development planning for management and staff.

Staffing Planning & Resource Management

• Create, maintain, and update department staffing plans in alignment with workload, volume forecasts, and business needs.
• Review workforce utilization and capacity to ensure appropriate staffing levels.
• Evaluate work assignment strategies, including onshore, offshore, automation, and efficiency opportunities.
• Present staffing plans, recommendations, and forecasts during scheduled planning meetings.
• Monitor staffing expenses relative to revenue and operational expectations.

Process Improvement & SOP Governance

• Analyze processes to identify opportunities for operational improvements, standardization, and efficiencies.
• Participate in recurring improvement initiatives.
• Investigate outstanding aged accounts receivables with an eye for maximized reimbursement and process improvement.
• Ensure Standard Operating Procedures (SOPs) are maintained, reviewed, and updated on a regular schedule.
• Present process improvement initiatives and progress updates to leadership.

Client & Executive Engagement

• Participate in recurring client meetings in coordination with department leadership.
• Address operational questions, performance trends, and volume or process concerns.
• Develop and communicate action plans related to identified issues and provide status updates.
• Present operational performance updates to executive leadership as required.

Systems & Technical Proficiency

• Demonstrate proficiency in Microsoft tools including Outlook, Excel, Teams, OneNote, Planner, PowerPoint, and reporting dashboards.
• Review operational dashboards to ensure accuracy and partner with reporting teams to resolve discrepancies.
• Ensure system or technology issues impacting performance are identified and addressed through appropriate support channels.

Other duties as assigned.

Education/Experience:

• Four-year degree or similar level of experience
• 5 – 10 years of experience working and managing onshore/offshore staff in a business environment
• Excellent communication skills – both verbal and written
• Ability to work effectively in collaboration with diverse groups of people
• Positive experience in attracting, developing, coaching, and retaining high performance team members
• Ability to establish priorities and effectively communicate initiatives and objectives to staff
• Demonstrated strong integrity, positive attitude, and goal-oriented initiative
• Ability to juggle multiple tasks and shifting priorities
• Proficient in using Microsoft Excel, Word, PowerPoint and other related software
• Ability to maintain confidentiality