Senior Manager, Medical Information - Rare Tumors and Oncology

Your Role

As Sr. Manager of Medical Information, you will be responsible for the effective management, growth, and audit readiness of the Medical Information Contact Center for the US and Canada, including the timely and compliant processing of all Medical Information Inquiries, with primary focus on rare tumors and oncology therapeutic areas

You will also be accountable for the development and maintenance of Medical Information content to respond to customer inquiries, with primary focus on rare tumors and oncology therapeutic areas. As well as for digital content development and for ensuring the ongoing functionality and performance of the US and Canadian Medical websites

Key Accountabilities

Operations:

• Medical Information Inquiry and Content Management (70%)
• Serves as a therapeutic area lead and subject matter expert for US and Canadian Medical Information inquiry handling, with primary focus on rare tumors and oncology therapeutic areas
• Provides guidance to the Medical Information Contact Center to ensure accurate, scientifically balanced, and timely responses to US and Canadian Medical Information inquiries
• Ensures the appropriate handling and reporting of adverse events and product complaints, according to company SOPs, and the timely creation of accurate and scientifically balanced responses to unsolicited medical information inquiries
• Leads the development and updating of US and Canadian Medical Information response documents and FAQs, in collaboration with Global and US cross-functional partners
• Ensures that congress presentations and publications are uploaded to the Medical Information system
• Assists in the development and update of AMCP dossiers
• Develops and provides training to Contact Center, Field Medical, and Field Commercial teams to ensure accurate, timely, and compliant handling of unsolicited medical inquiries
• Performs quality assurance checks of Medical Information cases
• Addresses internal stakeholder questions and project support requests
• Supports Medical booth coverage at relevant congresses as needed
• Serves as a key contributor to the Medical Information insights report and leverages findings to shape and guide Medical initiatives
• Helps maintain US and Canadian Medical Information in a state of audit readiness and supports audits and inspections
• Interfaces with healthcare professionals, consumers/patients, industry organizations (e.g., PhactMI, PVN-MI Canada, DIA), medical and scientific communications organizations, and other related entities to optimize the compliant communications of scientific data
• Follows regulatory guidelines and SOPs pertaining to Medical Information, documentation, and dissemination of information
• Other tasks, as assigned
• Digital Medical Content Development (30%)
• Assists in the identification, evaluation, creation, review, implementation, and renewal of digital medical content, including content published on the HCP-facing US and Canadian Medical websites and the US Patient and Caregiver Medical website
• Responsible for development and submission of Medical website content for Medical-Legal-Regulatory (MLR) review, in collaboration with Medical Excellence and information technology teams as well as external vendors
• Acts as a material owner in the electronic review system for digital medical content that requires MLR review
• Supports the timely upload and searchability of congress presentations, publication links, and other digital content on the Medical websites
• Ensures that Medical content is optimized with relevant keywords in the meta-data to enhance retrievability for external customers, including availability of Medical Information response documents on the website in response to appropriate search queries
• Assists in advancing Medical Affairs digital assets, artificial intelligence-based enhancements, and other innovations, as appropriate
• Supports the functionality, overall maintenance, and quality control of the US and Canadian Medical websites
• Helps ensure compliance with all relevant internal and external SOPs and guidelines regarding the external presentation of digital content

Stakeholder Engagement:

• Interacts with customers including HCPs, pharmacists, patients, caregivers, and patient organizations
• Develops relationships with Medical Affairs, Research and Development, and Commercial stakeholders, provides valuable medical information expertise, and participates in key meetings (e.g. congresses, scientific and medical meetings, and sales meetings) and business initiatives for assigned therapeutic areas

Cooperation Internally:

• North America Medical Affairs
• Medical Excellence
• Global Patient Safety
• Global Scientific Communications
• Global Scientific Communications Content Hub
• Global Medical Units
• US Commercial Functions
• US Regulatory, Legal, and Compliance
• Corporate Communications

Cooperation Externally:

• Medical community (HCPs)
• Healthcare stakeholders (managed care organizations, government organizations)
• Health Authorities
• Co-promote partners
• Professional industry and other healthcare organizations
• Patients and patient advocacy groups

Who You Are

Minimum Qualifications:

• PhD, PharmD, MD, Master’s Degree or equivalent experience
• 2+ years, or Master’s Degree with 3-5+ years of experience in similar role or function

Preferred Qualifications:

• Scientific and/or clinical experience within Oncology or Rare Tumors
• Experience with digital or website content development
• Experience in pharmaceutical industry within Medical Information, Medical Communications, Medical Writing, or other Medical Affairs function

Job-specific Competencies & Skills:

• Excellent written and oral communication skills; ability to speak professionally to healthcare professionals and patients
• Mastery of medical terminology and medical literature
• Thorough understanding of regulatory, legal, and industry guidelines and requirements related to the practice of medical and drug information in the pharmaceutical/biotech industry
• Excellent organizational skills
• Solutions orientation – identifies and addresses areas for improvement
• Takes innovative approach to solving problems; able to work independently
• Ability to build and maintain strong internal and external partnerships
• Strong project management skills
• This role requires 3 days/week in the office in Boston, MA

ADA REQUIREMENTS (MANDATORY FOR US EMPLOYEES)

Normal and routine office duties

Pay Range for this position: $143,200 – 214,800
The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.