Senior Manager Performance Management Program

A Day in the Life:

Manage the design and delivery of key components of Hertz’s franchise performance management system, from scorecards and reporting to business-review routines and improvement tools. Turn the agreed programme roadmap into practical processes that make performance visible, consistent and actionable across the franchise network.

Reporting to the Director, Performance Management Program, you will manage implementation and recurring performance cycles, working with Franchisee Business Partners, Operations, Data & Analytics, Technology, Finance and the Franchise Transformation Office.

What You'll Do:

Programme delivery and improvement

• Manage assigned initiatives from requirements and design through piloting, rollout and ongoing operation, with clear milestones, owners and dependencies.
• Coordinate cross-functional delivery, resolve working-level issues and present risks, options and recommendations to the Director.

Scorecards and measurement

• Develop and maintain proposed KPI definitions, data sources, collection schedules, thresholds, weightings and aggregation rules for review and approval.
• Test measures against business priorities and data availability, ensuring fair comparisons across locations, markets and franchisee types.

Reporting and benchmarking

• Translate business needs into dashboard and reporting requirements; coordinate development and user testing with the Digital Intelligence team.
• Manage reporting cycles, validate outputs with Finance and Operations, and investigate data-quality issues before approved results are released.

Rewards and corrective action

• Develop practical processes and materials for approved recognition, coaching and corrective-action mechanisms, aligned with the Director’s policy framework.
• Coordinate recommendations and follow-up with Franchisee Business Partners to escalate proposed consequences through agreed approval channels.

Scoring and governance

• Manage the scoring and calibration process using approved methodologies; prepare grades, rankings and supporting evidence for review and approval.
• Coordinate data corrections, exceptions and disputes; maintain decision records and version control, escalating policy changes and material judgements to the Director.

Business reviews and coaching tools

• Develop monthly check-in, quarterly business-review and annual planning materials, including scorecards, profitability analyses, action plans and follow-up templates.
• Work with Franchisee Business Partners to test and refine materials so they support productive franchisee conversations and clear improvement commitments.

Insights and best practices

• Analyse performance drivers, root causes and market differences with functional experts; translate findings into recommended interventions and practical guidance.
• Track improvement outcomes and develop playbooks and examples that help Franchisee Business Partners share successful practices across the network.

Adoption and continuous improvement

• Coordinate training, rollout communications and user support for dashboards, scorecards and business-review routines.
• Gather feedback from users and franchisee representatives; monitor adoption and impact, prioritise improvements and maintain programme documentation.

What We're Looking For:

• 5 – 10 years of relevant experience in performance management, business intelligence, franchise or multi-site operations, or operational improvement.
• Hands-on experience implementing scorecards, KPI frameworks or management reporting, including definitions, thresholds, weighting and governance.
• Strong analytical judgement and financial literacy, with the ability to assess data quality, interpret operating performance and translate findings into practical action.
• Experience defining dashboard requirements, testing reporting outputs and working with data and technology teams; strong Excel and presentation skills.
• Experience developing business-review materials, coaching tools, action plans or repeatable operating routines for field teams.
• Strong project management and stakeholder skills, with the ability to coordinate functions and influence delivery without direct authority.
• Clear communication, sound judgement and attention to detail when handling scoring decisions, sensitive information and franchisee concerns.
• Car-rental or franchise-sector experience is preferred; exposure to rewards, recognition, corrective-action processes or programme adoption would be an advantage.

What You'll Get:

• Hybrid office model – 3 days minimum in the office with Tuesday & Wednesday being mandatory days
• Bonus
• Private health care
• Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
• Pension: Matched up to 8%
• Eyecare vouchers
• Flexible Working Opportunities
• Work from anywhere Opportunities
• Gift Vouchers for expectant parents
• Death in Service Payment
• Referral scheme
• Long Service Award
• Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
• 40% off any standard Hertz Rental in a Corporate country
• Employee Assistance Programme for employees and family
• Training & Development Opportunity – Apprenticeship Scheme
• Perks at work - employee discount portal